Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Isabelle,Thank you so much for the perfect rating! We truly appreciate your kind feedback and are delighted to hear that you had an excellent stay with us.At our hotel, guest satisfaction is our top priority, and we're thrilled that we could meet your expectations. We'll continue to strive to provide excellent service and a pleasant experience for all our guests.Your satisfaction is essential to us, and we look forward to welcoming you back for another fantastic stay.Thank you for choosing our hotel, and we can't wait to see you again soon!
par un voyageur
Hôtel confortable non loin de Madison-centre
Publié le 1 sept. 2022 sur HotelsHôtel confortable situé pas très loin du centre ville de Madison, accessible par transport en commun (bus). Bon rapport qualité-prix
Commentaires de Gestion de l’hôtel
2 sept. 2022 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate that you've taken the time to share with us regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
par un voyageur
Publié le 13 mai 2024
Went to Madison, WI for 2 days worth of medical testing. Got a diagnosis that is less than favorable and now discovered I brought home Bed Bugs from this hotel. So now I not only have to navigate a serious health condition but bed bugs as well. The room appeared to be clean so I didn’t wash all the clothes I didn’t wear while there, I know stupid. I have had to wash everything in my dresser and closet, rugs, bedding and basically my entire house. Definitely will not be staying there again when I go to Madison over the next 6 months for treatment. I’ve told my family not to stay there as well.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Susanne, I'm truly sorry to hear about your experience at our hotel. It's deeply concerning to learn that you encountered bed bugs during your stay, especially given the already challenging circumstances surrounding your medical visit. I understand the added stress this situation has caused, having to deal with both health concerns and the inconvenience of treating for bed bugs. Your feedback is invaluable to us, and we take it very seriously. Rest assured, we are actively addressing this issue to ensure it doesn't happen again in the future. Should you reconsider staying with us in the future, please reach out directly so we can make sure your experience is nothing short of exceptional. Wishing you all the best with your treatment and recovery.
par un voyageur
Publié le 21 avr. 2024
The bathroom was filthy and we found cheetos in the bed and dirt and a huge spider under the bed. The walls were dirty as well as the bathtub. Will not stay there again.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Nancy, I'm genuinely sorry to hear about your disappointing experience at our hotel. It's truly disheartening to learn that the cleanliness of your room did not meet our usual standards. Please accept our sincerest apologies for the oversight with the bathroom, bedding, and the unexpected guest of the spider. We strive to provide a comfortable and immaculate environment for all our guests, and clearly, we fell short in your case. Your feedback is invaluable to us, and we'll take immediate steps to address these issues to ensure they don't recur in the future. We understand your decision not to stay with us again, but we hope you'll give us another chance to exceed your expectations on your next visit.
par un voyageur
Publié le 10 mars 2024
Commentaires de Gestion de l’hôtel
30 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Lori,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
9 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kendrick,We appreciate your feedback and are glad to hear that you found our hotel quiet during your stay. Ensuring a peaceful environment for our guests is a top priority for us. We continuously strive to maintain this standard through various measures, including soundproofing and attentive staff members. Your satisfaction is important to us, and we hope to welcome you back for another tranquil experience in the future.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Danielle, Thank you for sharing your rating and for choosing to stay with us. While we're pleased to see you chose our hotel, we're also concerned that your experience fell short of expectations. Your feedback is essential for us to improve, and we would have loved to hear more about your stay to address any issues you encountered. Please know that we've already spoken to our housekeeping team to ensure our standards are upheld consistently. We hope to have the opportunity to exceed your expectations during your next visit.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Perfect!
Commentaires de Gestion de l’hôtel
8 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kathy!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Broken window in our room. The bathroom had mold on the ceiling and wall.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jessica,We sincerely apologize for the inconvenience you experienced during your stay with us. However, we take matters like this very seriously and have immediately addressed the issues you mentioned. Our maintenance team has been dispatched to fix the broken window, and our housekeeping department is thoroughly inspecting and cleaning all bathrooms to ensure such instances do not recur. We appreciate your feedback as it helps us continually improve our services for all our guests.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Rebecca!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again
