Ratings based on 65 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 8, 2023 on Expedia
Nice stay. Lovely location right on the beach with crystal clear water. Easily walkable to the town centre along a promenade with bars, restaurants and shops.
Roof top bar was lovely. Live music on in the nights and a pianist in the main atrium. The architecture of the hotel was beautiful.
Plenty of choice on the buffet although the food was a little cold on times.
Drinks expensive. 6 euros for a large bottle of water at dinner.
Beds quite uncomfortable. Bed frames seemed like they needed tightening. They made a terrible noise everytime you moved.
Air con in the room very poor. We phoned reception to complain and they sent someone to have a look. The filter was blocked so he took away to clean and bring back. Air con was still poor afterwards so checked the filter myself and it was still dirty. Cleaned it properly myself and the air con was better but still not great. Set it to 19c minimum on day 1 and by the final day of our stay it had reached 21degrees even with the doors kept closed all week.
Staff were polite but not that attentive for drinks at dinner. They would see you walk in and make eye contact and then not bother coming to see you for drinks for like 15 minutes. Had to call them over for drinks.
Nice stay in a lovely area. Not sure we would return though. Was nice but felt it needed a bit extra to justify the 5 star rating.
Comment from Hotel Management
Oct. 24, 2023 by Your Aminess Khalani Team, Hotel Management
Dear Carl,Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you enjoyed our beachfront location, the rooftop bar, and the ambiance of live music. We appreciate your compliments on the hotel's architecture.We regret not being informed about the inconveniences you encountered with the room temperature and air conditioning. Please know that we would have promptly addressed and fixed these issues had we been informed. Your comments will help us improve in these areas. We hope you'll consider returning in the future, as we constantly strive to enhance our guests' experience and make your stay even more exceptional.
by A traveller
Posted Sep. 19, 2023 on Expedia
The hotel and staff were really nice
by A traveller
Posted Sep. 3, 2023 on Expedia
I made a reservation, when I arrived at the hotel to check in I had to pay another €100 deposit on my reservation. At check out, I paid the agreed amount from the reservation, but the deposit I left at the beginning is still blocked by the hotel. I have 700 euros reserved for 14 days, which I am waiting for the Hotel to release. The hotel is ok, the hotel staff is ok, big crowd at check-in and check-out, somehow everything goes slowly. The rooms are good, big and clean, but somehow something is missing. The biggest complaint about the paid dinner is that you don't have a drink and you have to pay extra for that in the cafe within the hotel, where sour water costs 6 Euros and all other drinks are very expensive. For a room where you pay 310 euros a day and not having a drink with dinner is really bad. The hotel is more in the range of 4 stars or 5. Everything is somehow artificial, you don't feel like you are in a 5-star hotel. Unfortunately, I do not intend to visit the mentioned hotel again.
by A traveller from Leawood
Posted Aug. 27, 2023 on Expedia
Nice place. Big, very busy.
Comment from Hotel Management
Oct. 24, 2023 by Your Aminess Khalani Team, Hotel Management
Dear Lawrence,Thank you for your brief but valuable feedback. We're glad to hear that you found our place nice. We hope you had a pleasant stay and that you'll consider returning in the future to enjoy our hospitality.
by A traveller
Posted Aug. 20, 2023 on Expedia
Very clean and convenient
Comment from Hotel Management
Sep. 5, 2023 by Your Aminess Khalani Team, Hotel Management
Dear Kathy,Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel very clean and convenient during your stay. Your feedback is important to us, and we will continue striving to make your future experiences even more enjoyable.We look forward to welcoming you back in the future.
by A traveller
Posted Aug. 4, 2023 on Expedia
by A traveller
Family stay
Posted Aug. 3, 2023 on HotelsGreat overall family hotel. Certainly family hotel rather than couples but I imagine out of school holidays the hotel would suit everyone
Half board was really good and room with sea view is really the best option
Location is good, slightly away from town and a easy walk in
Really busy during our stay so hotel does feel very busy around the pool and beach
Great roof top bar
Special shout out to Klara and Petra who were fabulous in the restaurant
Comment from Hotel Management
Aug. 6, 2023 by Your Aminess Khalani Team, Hotel Management
Dear Vicki,Thank you for your lovely review! We're thrilled to hear that you had a great overall experience at our hotel. While we do welcome families, we also cater to couples and guests of all ages. We believe in creating a warm and inclusive environment for everyone to enjoy. We appreciate your kind words about our half board options and the beautiful sea view rooms. We'll make sure to pass on your special shout out to Klara and Petra for their outstanding service in the restaurant. Looking forward to welcoming you back in the future!
by A traveller
Posted Jul. 27, 2023 on Expedia
We love this hotel and the Pool is great and the gameroom was amazing for my kids.The food is delicious and the staff is exellent exept the check-in was not nice. The lady that checked us in was rude and most likely assumed that we didn’t belong to a 5 star hotel as we arrived in an old car from Bosnia. She kept telling me that my room I chose was just basic and she made me feel terrible about not adding my son to the reservation. She made me pay for an 8 year old almost $300 extra for 3 nights. She kept indicating that the price of the room is per person. We love this hotel and my kids especially and our stay would have been wonderful all around had it not been for our disappointing check in experience.
Comment from Hotel Management
Jul. 29, 2023 by Aminess Khalani Team, Hotel Management
Dear Merima,Thank you for your wonderful comments! We're delighted that you and your kids enjoyed the pool, game room, delicious food, and the service provided by our excellent staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for a perfect experience next time.Your Aminess Khalani Team
by A traveller
Posted Jul. 25, 2023 on Expedia
Comment from Hotel Management
Jul. 29, 2023 by Your Aminess Khalani Team, Hotel Management
Dear Benjamin,Thank you for sharing your review with us. We would greatly appreciate you providing more details about your experience. Your feedback will help us identify areas for improvement and enhance our services for future guests.Thank you.Best regards,
by A traveller
Posted Jul. 21, 2023 on Expedia
Rooms are very clean. Staff is amazing. Dining options were good but tables weren’t always clean. Staff was good and cleaned them right away when we brought to their attention
Comment from Hotel Management
Jul. 21, 2023 by Aminess Khalani Team, Hotel Management
Dear Ivana,We appreciate your positive feedback! Clean rooms, amazing staff, and good dining options were highlights of your stay. Any concerns with the tables were quickly addressed by our attentive staff. We hope to see you again soon!Your Aminess Khalani Team
