Avis Enjoy Your Vacation in this Captivating 4 Bedroom Home!

Dear Jolene, thank you for your review! We are so happy that everything was to your satisfactory!! We hope to have you back again as our repeat guest in the future!! Kind Regards, Your MNVR Team

Dear Lori, Thank you kindly for your feedback!! We are thrilled to hear that you enjoyed the home as well as the location! We look forward to having you as our repeat guest in the future! Kind Regards, Your MNVR Team

Dear Pam, thank you so much for taking the time to provide us with your feedback on the home! We are super happy that you enjoyed the home and the location! We are also glad that our office rectified the issue with the A/C and the rodents in a timely manner. We are currently looking into replacing that sofa in the living room. We have had it professionally cleaned on a consistent basis but it is showing wear and tear at this point. We wish that you would have reached out to our office regarding the cleanliness as we could have returned our cleaners to take care of any neglected areas. Just for your information, there is a professional pest control company that services the home on a quarterly basis. It is a good sign when insects turn up dead because that means the treatment is working that is sprayed around the perimeter of the home. Thank you again for your review and we hope to have you back again in the near future!! Kind Regards, Your MNVR Team

Dear Mike, Thank you so much for taking the time to provide your feedback on the home and your stay! We greatly appreciate this! We understand that you encountered a couple issues during your stay which as soon as our office was informed, they immediately contacted the appropriate vendors to handle those issues. We had a new lounger delievered to the property and a professional appliance company come out to replace the icemaker. We do apologize about the rodent encounter; however, we sent out pest control and they performed a full exterior and interior treatment which eradicated the activity. Thank you for being our guest and we wish you the best! Kind Regards, Your MNVR Team

Hi Jennifer, Thank you so much for your feedback and sharing your experience! We are thrilled to hear that you enjoyed the home and location! We will be sure to inspect the beds and schedule the necessary replacements where it is needed to improve the home. Thank you for being our guest & we hope to have the pleasure of hosting your vacation in the near future! Kind Regards, Your MNVR Team

Dear Kelley, Thank you so much for your feedback! We loved having you as our guest and we look forward to hosting your vacation again in the near future! Kind Regards, Your MNVR Team

Dear Jacqueline, Thank you so much for feedback and we are so glad that you enjoyed the home as well as the location! We hope to have you back again soon! Kind Regards, Marco Naples Vacation Rentals Team

Thank you so much for providing us with feedback. We are not sure if maybe there was a mistake with the star rating of the home as it seems you enjoyed your stay and you never notified our office of any issues whatsoever. We appreciate you as our guest and we hope to have you back again very soon! Kind Regards, Marco Naples Vacation Rentals Team

Dear John, Thank you for this feedback! We have not hard of any complaints of ants prior to your stay. We have a professional pest control company that services this home, however, we will contact them to inspect and treat the home for ants. We also have not heard about the toilets constantly running but we will have a plumbing company inspect and take care of any issues that are present. Thank you again for being our guest and we wish you all of the best! Kind Regards, Marco Naples Vacation Rentals Team

Dear Lorraine, thank you so much for taking your time to leave us feedback about your stay. We are so sorry that you felt the photos of the home you stayed at did not accurately represent the property. This is a newer home in our inventory, and the photos were taken less than 6 months ago. We would be very interested to understand what was different other than the new sheets and towels that were added, especially since we did not hear anything about this from you until now. We did not hear about any of the things during your stay that you have mentioned in your review, and we wish you would have contacted us to give us the opportunity to rectify the situation. The home is serviced by a professional pest control company quarterly and they can come out at any time to do an additional spray. We believe you may mean that the "worms" were outside on the lanai since the home is serviced regularly and any insects that made it to the interior die right away. The pest control sprays outside as well, but it is Southwest Florida in the summertime, we are in a very tropical area and it is impossible to assure there are no pests in the outside lanai areas. Regarding the items in need of repair, we would have been happy to send out a handyman right away to rectify any issues. The houses are inspected before and after guest's arrivals to assure that any necessary repairs are completed before guest's arrivals, but if you felt something more was needed, we would have been happy to make it right. The house is professionally cleaned by a cleaning company each week, but we have also just scheduled a professional carpet cleaner on top of their cleaning due to your recommendation. We have done research into your file to see what happened with the trash. When the larger homes that sleep 12 people or more are rented, we have been experiencing a problem with guests not putting the trash bins out on the designated trash days. This results in the new guests arriving to full and over flowing trash bins left by the previous guests. In an effort to resolve this, we make sure to order extra trash and recycle bins for all of our houses and we send out a reminder email to the guests letting them know to put the trash out the night before pick up day. Since your party did not put the trash bins out on the designated days, there was an abundance of trash left behind for the next arriving guest. We had to pay a vendor to go out to the home last minute on a weekend to remove all the excess trash. We do not like to charge the guests for the excess trash, but we have to cover the cost of hiring the vendor to go out and remove the trash that was not taken out, we make no profit out of this charge. We thank you so much for being our guest and we would be happy to welcome you back again anytime! Kind Regards, Marco Naples Vacation Rentals Team