Note fondée sur 110 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
79 % des clients le recommandent
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Publié le 4 févr. 2020 sur Hotels
HÔTEL ET STAF TRÈS BIEN L INCONVÉNIENT EST QUE L HÔTEL,ORGANISE AUSSI DES MARIAGES LE WEEK-END LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATIN S INSTALLENT À LA PISCINE ILS NE RÉSPECTENT PAS LES CLIENTS ET IL EST IMPOSSIBLE DE DORMIR. ET LE STAF DE L HÔTEL,NE FAIT ABSOLUMENT RIEN POUR CADRÉR ÇA ! D AUTANT PLUS NOUS AVIONS LA SALLE DE CÉRÉMONIE,AU DESSUS DE LA CHAMBRE ! DANS LA JOURNÉE,NOUS AVONS VOULUS ALLER À LA PISCINE NOUS DÉTENDRE. MALHEUREUSEMENT LA PISCINE EST INTÉRDITE AUX BIKINIS. LES CLIENTES SE BAIGNENT EN MAJORITÉ EN BURKINIS. DOMMAGE CAR C EST UN BÉLLE HÔTEL,EST LE PÉRSONÉL EST TRÉS BIEN FORMÉ !
Commentaires de Gestion de l’hôtel
13 févr. 2020 par Junaidi, Gestion de l’hôtel
Dear Akim Isabelle Tamara, Thank you for take your time for shred your experience. We always happy to received any feedback from our guest. Sure, your comment will be shared to all the team as improvement needed. We look forward to welcome you back with more memorable experience than previous one.
1 sur 5
par un voyageur

TRÈS DÉÇUS

Publié le 4 févr. 2020 sur Hotels
TRÈS BONNE ACCUEIL À L ARRIVÉE BÉLLE HÔTEL SÉJOUR EN COUPLE POUR LE WEEK-END IMPOSSIBLE DE DORMIR,CAR LE WEEK-END L HÔTEL ORGANISE DES MARIAGES LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATINS S INSTALLENT À LA PISCINE AVEC LEURS GAMINS ET EMPÉCHEMENT LES CLIENTS DE DORMIR ET LE STAF DE L HÔTEL N INTÉRVIENT PAS BIKINI À LA PISCINE INTÉRDIT EN MAJORITÉ À LA PISCINE QUE DES FEMMES EN BURKINIS DE CE FAIT NOUS N AVONS PAS PUS PROFITER DE LA PISCINE ! DÉJEUNER GRANDIOSE,COMPARABLE ET PARFOIS SUPÉRIEUR À DES CHAÎNES D HÔTELS 5 ÉTOILES COMME LE HILTON,SHÉRATON ETC
Commentaires de Gestion de l’hôtel
13 févr. 2020 par Junaidi, Gestion de l’hôtel
Dear Valued Guest, We thankful for shared your feedback on your recent stay with us. Always pleased to serve our guest until meet and exceeded expectations. Entire of the team are welcome to serve you on your upcoming stay at Aston Inn Mataram.
5 sur 5
par un voyageur

Super séjour inoubliable

Publié le 8 janv. 2020 sur Hotels
Séjour agreable. Personnel très chaleureux, accueillant et très à l écoute. Chambre confortable et propre. Cuisine excellente Bon rapport qualité prix
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Junaidi, Gestion de l’hôtel
Dear Samira, We thank you vry much for your compliment toward us. We loved to received your kind words and sure, this is great reward to the team. Look forward to serve you on your upcoming stay with us.
4 sur 5
par un voyageur

Bon rapport qualité-prix

Publié le 21 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2019 par Nengah, Gestion de l’hôtel
Dear Sir, Greetings from Aston Inn Mataram ! Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Nengah
4 sur 5
par Jean

Très bon rapport qualité et prix

Publié le 25 déc. 2017 sur Hotels
Hotel toujours impeccable , après 3 séjours toujours bien
Commentaires de Gestion de l’hôtel
31 janv. 2018 par Iwan, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
5 sur 5
par un voyageur

Publié le 3 nov. 2017 sur Expedia
Nice place shame the gym is not well equipped. Professional staff
5 sur 5
par un voyageur

Perfect except gym no equipment

Publié le 2 nov. 2017 sur Expedia
Very nice hotel. Good location good design, big bed. WiFi is OK.
5 sur 5
par un voyageur

Publié le 18 sept. 2023 sur Expedia
Overall the stay was pleasant, with good hospitality and good ambience
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Nengah ( Reservation ), Gestion de l’hôtel
Dear Mr. Muralidharan,Thank you for your good review, that's wonderful to hear that you had a pleasant stay with good hospitality and a pleasing ambiance at the hotel. A positive hotel experience can greatly enhance your overall trip. If you have any specific details you'd like to share about your stay or if you have any questions or topics related to hotels or travel that you'd like to discuss, please feel free to let us know. We are waiting for your next visit in the future.see you again.
5 sur 5
par un voyageur

Publié le 14 août 2023 sur Expedia
This hotel was exactly what we needed for a good price. Our room was excellent and pretty clean. The hotel itself is very well-kept and clean. The lobby and restaurant area is very nice. Staff is helpful. The breakfast buffet was delicious with a lot of tasty options for everyone. We liked it so much we ended up extended our stay. If we come back to Mataram this is definitely where we will stay!
Commentaires de Gestion de l’hôtel
15 août 2023 par Nengah ( Reservation ), Gestion de l’hôtel
Dear Mr. Paul,A Warm Greeting from Aston Inn Mataram !Thank you for your taking a times to give good review for our hotel and thank you for sharing such a positive review of your experience at the hotel. It's wonderful to hear that the hotel met your needs perfectly and provided great value for the price. The fact that your room was excellent and well-maintained, and that you found the hotel itself to be clean and well-kept, speaks highly of their commitment to guest comfort.It's also great to know that you enjoyed the lobby and restaurant areas, and that the staff was helpful throughout your stay. The fact that you extended your stay is a clear indication of how much you enjoyed your time there. The compliment about the delicious breakfast buffet and the variety of options available is surely appreciated by the hotel's team.Your intention to return to this hotel when visiting Mataram in the future is a strong endorsement and reflects the positive impact your stay had. Thank you for taking the time to share your feedback, as it not only rewards the hotel for their efforts but also helps other travelers make informed decisions.Best regards,Mrs. Nengah ( Reservation )
4 sur 5
par un voyageur

Acceptable Stay

Publié le 7 août 2023 sur Hotels
Room has ants crawling on the table from time to time. Accidentally had water patch on the side table and after house keeping, the water patch was still on the side table, so I think that goes to show how much the housekeeping does in each room. Wall was quite thin as I could hear next door room's television during bedtime.
Commentaires de Gestion de l’hôtel
10 août 2023 par Nengah ( Reservation ), Gestion de l’hôtel
Dear Mr. Mei Ying,A Warm Greeting from Aston Inn Mataram !Thank you for your review for our hotel. We do really sorry to hear about the issues you've experienced during your stay in the room. It's definitely disappointing to have ants crawling on the table and to find that housekeeping might not have addressed certain cleanliness issues properly. Additionally, the thin walls and noise from the neighboring room's television can certainly be disruptive during bedtime.Your feedback about these concerns is valuable as it can help the hotel improve its services and facilities. In a situation like this, it's a good idea to consider sharing your thoughts with the hotel management or front desk staff. They might be able to address these issues promptly and offer you a solution or an alternative room if available. We look forward to welcoming you again next time with your family.Best regards,Mrs. Nengah ( Reservation )
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