Note fondée sur 605 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Chen, Gestion de l’hôtel
Dear Peter, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team,
par un voyageur
Publié le 3 mars 2024 sur Wotif
Rooms nice and quiet
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Chen Team, Gestion de l’hôtel
Dear Belinda,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Chen Team, Gestion de l’hôtel
Dear Chi Mi,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Samantha, Gestion de l’hôtel
Dear Samantha,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 28 févr. 2024 sur Wotif
Very, very comfortable bed! Well appointed room with everything needed. The room was very hot when I first got in, but the air conditioning worked well and it was comfortable after about an hour. Check in was simple, but the receptionist failed to explain that I would need to tap my key card to operate the lift to my floor. Consequently I went up and down afew times before another guest explained the system! She also failed to explain to put the card in the slot near the door to operate overhead lights, Luckily I worked that out for myself. A comfortable stay close to the hospital.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Chen, Gestion de l’hôtel
Dear Babara, hank you for taking the time to tell us about your experience at The Chen, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Chen, Gestion de l’hôtel
Dear RyanWe very much appreciate your comments regarding your stay at the Chen It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team
par un voyageur
Publié le 26 févr. 2024 sur Expedia
We spent four nights this summer. The hotel is located in a high-rise apartment building in the center of Box Hill, a major Asian community neighborhood. Excellent location within minutes walk to shopping mall, restaurants and Box Hill train/tram station. You could find almost any type of Chinese cuisines. Pubic transport is very convenient. We took train to downtown, beach and zoos. The room is a bit small for the family but it provides everything we need.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par The Chen Team, Gestion de l’hôtel
Dear Lihong,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen team
par un voyageur
Publié le 24 févr. 2024 sur Wotif
We really liked this hotel. We had a little trouble with parking, but it was solved quickly & easily. I think that the instructions regarding parking could be more clear when booking. We would have also appreciated bottles of water in the room.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par The Chen Team, Gestion de l’hôtel
Dear Justine,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par The Chen Team, Gestion de l’hôtel
Dear Lyn,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
par un voyageur
Publié le 23 févr. 2024 sur Expedia
No air conditioning when temp is 37 degrees! Offered a portable fan. Didn’t even offer a room discount.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par The Chen Team, Gestion de l’hôtel
Dear Prudence,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team
