Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Wotif
Staff very friendly and helpful.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Crowne Plaza Melbourne Team, Gestion de l’hôtel
Hi Trevor,Thank you so much for your glowing review, Trevor! We're delighted to hear that our staff made your stay enjoyable and that you found them to be friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We hope to welcome you back again soon for another fantastic experience!
par un voyageur
Publié le 20 mars 2024 sur Expedia
Key did not work
Commentaires de Gestion de l’hôtel
22 mars 2024 par Crowne Plaza Melbourne Team, Gestion de l’hôtel
Hi Zakiah,Thank you for sharing your feedback, Zakiah. We apologize for the inconvenience you experienced with your key. Ensuring a smooth check-in process is important to us, and we regret that we fell short in this instance. Your comments will be addressed with our team to prevent similar issues in the future. We hope that despite this setback, you were still able to enjoy your stay with us. Please don't hesitate to reach out if there's anything else we can assist you with.
par un voyageur
Publié le 19 mars 2024 sur Lastminute
Good
Commentaires de Gestion de l’hôtel
21 mars 2024 par Cronwe Plaza Melbourne, Gestion de l’hôtel
Thank you for your positive review, Marcus! We're delighted to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 19 mars 2024 sur Wotif
Commentaires de Gestion de l’hôtel
21 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Thank you for sharing your feedback, Scott. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them effectively. If you're willing, please provide additional details about your stay or any specific issues you encountered. We value your input and hope to have the opportunity to improve your experience in the future.
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to share your feedback following your recent stay. We appreciate your review and are glad to see that overall, your experience was positive.Your input is valuable to us as we continuously strive to improve and enhance the experience for all our guests. If there are any specific areas where you feel we could have done better or any suggestions you would like to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,
par un voyageur
Publié le 17 mars 2024 sur Wotif
Was a pleasant stay.
Recommend to include breakfast to avoid much higher walk in rates.
I was interested that three floors up and what is expected to be thick glass, during the evening I was able to hear voices from the street
Commentaires de Gestion de l’hôtel
19 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a pleasant stay overall.Your recommendation regarding breakfast inclusion is duly noted, and we will certainly explore options to make this more convenient for our guests.We apologize for any inconvenience you experienced with noise from the street. We will look into ways to further improve soundproofing in our rooms to ensure a peaceful stay for all our guests.We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
par un voyageur
Publié le 17 mars 2024 sur Wotif
We had no hot water in our room, for the price we paid per night this is totally unacceptable.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Adrian,Thank you for bringing the issue of the hot water outage to our attention. We sincerely apologize for the inconvenience caused by the whole hotel experiencing a water outage due to mechanical failure. This is certainly not the experience we aim to provide to our valued guests.Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay. Your feedback is extremely important to us, and we are actively working to ensure that such incidents do not occur in the future.If you have any further concerns or if there is anything we can do to make it up to you, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we would appreciate the opportunity to address any remaining issues.Once again, we apologize for the inconvenience and hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,
par un voyageur
Publié le 17 mars 2024 sur Wotif
Fantastic service , very accommodating for my 3 little sons throughout our stay! Highly recommend
Commentaires de Gestion de l’hôtel
17 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Rick,Thank you so much for your kind words! We're delighted to hear that you and your three little sons had a fantastic stay with us and that our service met your expectations. Providing a memorable experience for families is something we take great pride in. Your recommendation means the world to us, and we'll be sure to share your feedback with our staff. We look forward to welcoming you all back soon for another wonderful stay!Warm regards,
par un voyageur
Publié le 14 mars 2024 sur Wotif
Commentaires de Gestion de l’hôtel
16 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Wayne,Thank you for taking the time to share your feedback with us following your recent stay.We're glad to hear that you had an enjoyable experience overall. However, we noticed that there might have been areas where we could improve since you rated us a 4 out of 5.We would greatly appreciate it if you could provide us with more details about your stay and any specific areas where you feel we could enhance our services.Your feedback is invaluable to us as we continuously strive to provide the best possible experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Crowne Plaza Melbourne, Gestion de l’hôtel
Dear Thu,Thank you so much for taking the time to share your fantastic review with us!We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted to know that we were able to meet and exceed your expectations.We truly appreciate your kind words and are grateful for your support. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,
