Note fondée sur 130 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Capitalia, Gestion de l’hôtel
Dear Guadalupe de Avila,Thank you for awarding us a five-star rating on Expedia. We are thrilled to see such a high rating and would love to hear more about your experience with us at Capitalia. Your feedback is invaluable in helping us maintain our high standards and in continuing to provide unforgettable experiences. We look forward to the opportunity to host you again and exceed your expectations in every way possible.Warm regards,
par un voyageur de Santa Barbara
Publié le 28 févr. 2024 sur Expedia
Very nice inside, and I liked the code option instead of a key. However, the street was SUPER NOISY, and it was difficult to sleep, with truck noises until 11 pm and starting at 5 am. Not very walkable area.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Capitalia, Gestion de l’hôtel
Dear Arturo,Thank you for sharing your experience with us on Expedia. We're glad you liked our property's design and the convenience of code access. We apologize for the noise issue and are looking into solutions to ensure our guests enjoy a more peaceful stay. Regarding the area's walkability, we're compiling a guide to help guests explore nearby attractions and transport options more easily. Your feedback is invaluable to us, and we are committed to improving based on it. We hope to host you again for a better experience.Warm regards,Capitalia Team
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The stay was nice until I wanted to extend my stay there. The property manager was so rude and forced and pushed me to move out when the new room was not ready for me to move in at all. He even threatened me on WhatsApp in all ways, including they had to enter my room. Unfortunately, I forgot his name but I think he is in charge of and manage all the rooms in different buildings. This horrible and awful experience gave me a lot of trauma. I can't believe that the manager can be so rude to customers who has been living there for 10 days and was going to extend for a long stay. Also, I have to mention, be ready for the noise by the street, the traffic is very busy and the noise can let you up all night. If you don't belive in me try some of their rooms by the street and you will know what I'm saying. It's not just the normal noise, I'm not sensitive with noise and sound at all, but I still can't stand it and can't sleep at all. Be careful when you book.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Capitalia, Gestion de l’hôtel
Dear Chengchang,We are deeply troubled to hear about your recent experience with us, shared on Expedia. First and foremost, please accept our sincerest apologies for the discomfort and distress you encountered. At Capitalia, such incidents are contrary to the values and high standards of hospitality we are committed to providing. Your experience with the property manager is being taken very seriously, and we are conducting a thorough investigation to ensure that this is an isolated incident that does not reflect our ethos.Regarding the noise concerns you mentioned, we acknowledge the impact it had on your stay. We are actively seeking solutions to minimize noise disruption and enhance the comfort of our guests. Your feedback is invaluable in this process and we are grateful for the opportunity to make improvements.The trust and safety of our guests are paramount, and we are disappointed to learn that we fell short of meeting your expectations. We would appreciate the chance to discuss this matter further with you and explore how we can make amends. Please contact us at your convenience.We hope to restore your faith in our commitment to exceptional hospitality and guest satisfaction.Kind regards,The Capitalia Team
par un voyageur
Falta limpieza
Publié le 24 févr. 2024 sur HotelsHabitaciones sucias, no tiene aire acondicionado y aunque colocan uno portátil no es suficiente, el control inteligente de la habitación falla y NO realizaron limpieza de la habitación.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Capitalia, Gestion de l’hôtel
Estimado huésped,Gracias por compartir su experiencia con nosotros a través de Hotels.com. Lamentamos los inconvenientes que experimentó durante su estancia y queremos asegurarnos de que se tomen medidas para mejorar su experiencia.Queremos aclarar que, en efecto, nuestro servicio estándar no incluye la limpieza diaria de las habitaciones. Esta política está diseñada para ofrecer a nuestros huéspedes privacidad y tranquilidad durante su estancia. Sin embargo, entendemos que esto puede haber causado un malentendido y nos disculpamos por no haber comunicado claramente nuestras políticas de servicio.Con respecto a sus comentarios sobre el aire acondicionado y el sistema de control inteligente de la habitación, estamos revisando ambos aspectos para garantizar su óptimo funcionamiento y el confort de nuestros huéspedes.Apreciamos profundamente su retroalimentación, ya que es esencial para nosotros mejorar y asegurar que experiencias futuras sean más gratificantes. Nos gustaría tener la oportunidad de darle la bienvenida nuevamente y ofrecerle la calidad y el servicio que Capitalia se esfuerza por brindar.Atentamente,El Equipo de Capitalia
par un voyageur
Lugar limpio y seguro
Publié le 18 févr. 2024 sur HotelsMuy limpio, seguro, atentos a la solución de problemas.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Capitalia , Gestion de l’hôtel
Estimada Sandra,Queremos expresar nuestro agradecimiento por tomarse el tiempo de compartir su experiencia positiva en nuestra propiedad a través de Hotels.com. Nos llena de alegría saber que encontró nuestras instalaciones limpias y seguras, y que nuestro equipo estuvo a la altura de sus expectativas en cuanto a la atención y solución de problemas.En Capitalia, nos esforzamos diariamente por ofrecer un ambiente que no solo cumpla con los estándares de limpieza y seguridad, sino que también proporcione una experiencia acogedora y agradable para todos nuestros huéspedes. Su reconocimiento es una motivación invaluable para continuar trabajando arduamente en mantener y mejorar nuestros servicios.Esperamos tener el placer de recibirla nuevamente en el futuro y seguir superando sus expectativas. Si hay algo más con lo que podamos ayudarle en sus futuras visitas, por favor no dude en hacérnoslo saber.Cordialmente,El Equipo de Capitalia
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Sadly disappointed with our stay here.
PROS: spacious, clean, nice washoom
CONS: NOISY street traffic overwhelming - very difficult to sleep, kitchenette poorly equipped, "smart" lighting system a pain to operate, and staff in reception had no knowledge of the area nor spoke any English.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Capitalia, Gestion de l’hôtel
---We are truly sorry to hear that your stay did not meet your expectations, and we appreciate you taking the time to share your feedback. It's great to hear that you found the space clean and spacious, but we understand the issues you've highlighted significantly impacted your experience.We're taking your feedback seriously and will look into the noise issue, as well as review our kitchenette's equipment to ensure our guests have what they need. We will also work on improving our "smart" lighting system for easier use.Regarding the reception staff, we will address this immediately to improve our team's local knowledge and language skills, ensuring all our guests receive the assistance they need.We hope you'll consider giving us another chance in the future to show you the high standard of hospitality we strive to provide.
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Not cleaning
Not towels
Very good collecting fees for cleaning
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Capitalia , Gestion de l’hôtel
---Thank you for your feedback. We're glad to hear that you found our fee collection process satisfactory. However, I understand your concerns regarding housekeeping and towels. Please note, as part of our efforts to offer competitive rates and maintain privacy, we do not provide daily housekeeping services. This policy allows us to ensure our guests have a more independent stay, though we recognize it may not meet everyone's preferences. We always aim to clearly communicate our services and policies to all guests prior to their arrival to ensure expectations are aligned. We appreciate your understanding and hope this aspect of our service model will be more favorable to you in future stays.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Clean, ample, pristine upkeep, staff courtesysnd efficency, convenient to Perisur Mall
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Capitalia, Gestion de l’hôtel
---Thank you for your wonderful review! We're delighted to hear that you found our property clean, spacious, and well-maintained. It's great to know our staff's courtesy and efficiency contributed positively to your stay. We also love that you enjoyed the convenience of being close to Perisur Mall. We aim to provide a comfortable and convenient experience for all our guests, and it sounds like we were able to achieve that for you. We look forward to welcoming you back soon for another enjoyable stay.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Can’t sleep because too close to the street. Noisey !!
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Capitalia, Gestion de l’hôtel
Thank you for sharing your experience. We're glad you chose to stay with us, though we regret to hear that street noise affected your comfort. Your rest is a top priority, and we appreciate your suggestion to improve our guests' experience. For future stays, we'd be happy to accommodate you in a quieter room, further from the street. We're committed to ensuring a restful visit and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 25 déc. 2023 sur Expedia
Terrible el ruido de los vehículos que circulan por la calle frente a las habitaciones, las ventanas con doble aislamiento no son suficientes, imposible dormir.
El hotel canceló el desayuno, que en la aplicación de Expedia aparece en los filtros como incluido , y no ofreció ninguna compensación.
No había personal en el hotel para atender estas situaciones, solo estaba el personal de vigilancia, muy amables, pero sin autoridad para atender necesidades.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Capitalia, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for the inconvenience you experienced during your stay. We value your input and will use your comments to improve our services.We are truly sorry for the noise disturbance caused by the vehicles on the street outside the rooms. While we do have double-insulated windows to minimize such disturbances, it appears they were not sufficient in this case. We will investigate this matter further to see if additional measures can be taken to enhance soundproofing.Regarding the breakfast issue, we deeply regret the confusion that arose from the information provided on the Expedia app. We understand how frustrating this must have been for you. We will work closely with Expedia to ensure accurate information is displayed to prevent such situations in the future.We apologize for the lack of available staff to address your concerns promptly. We appreciate your kind words about our security personnel and will take steps to ensure they have better authority to assist with guest needs in the future.At this time, we would like to extend our apologies for the inconveniences you faced during your stay, and we hope you can give us another chance to provide you with a more comfortable and enjoyable experience in the future.Thank you for bringing these issues to our attention, and we appreciate your valuable feedback.Sincerely,
