Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant et ne répondant pas aux descriptions.
Publié le 17 août 2023 sur HotelsChambre réservée avec jacuzzi qui n’a fonctionné qu’une seule fois, malgré nos réclamations.
Travaux de démolition sur l’immeuble mitoyen. Marteaux piqueurs des 9h du matin…
Rideaux de protection de la terrasse détachés de leur tringle et pendant. Propreté douteuse des espaces communs (ascenseur non nettoyé pendant tout notre séjour. Ménage de la chambre non fait. Après réclamation ménage succinct avec changement serviettes, draps tirés, mais aucune propreté de faite (poubelles non vidées, salle de bain non nettoyée….) Personnel aimable mais peu efficace. Petit déjeuner que nous avions pris inclus, peu clair, à la carte sans savoir ce que nous pouvions prendre ou pas. Hôtel déjà vieillissant.
Commentaires de Gestion de l’hôtel
27 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Guy,Thank you so much for choosing Z Ocean Hotel and providing your comments. We hope you can return soon.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Very mean and rude people
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
Dorjeda, we regret to hear about your experience with our team members, as we strive to provide warm and respectful service at all times. Please know we're investing in substantial improvements to our property to enhance guest experience, and addressing any concerns raised. We appreciate your feedback and hope to have the opportunity for a more positive interaction in your future visits.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
People there was so rude , not helpful and parking garage it’s expensive compared with other places and not careful for my car .
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Danjela, we are truly disheartened to hear about your recent experience. It's always a top priority to ensure our guests are treated with utmost respect and courtesy. We understand your concerns about the parking price and care for your vehicle, and we appreciate you bringing this to our attention. We're currently enhancing our suites; we hope in future visits you will consider noticing the progression. Your feedback will be instrumental in allowing us to improve.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Great location. Quieter end of the street. Large room and bathroom. Friendly staff. Will come back.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Customer Service, Gestion de l’hôtel
Steve, recognizing your compliments towards Z Ocean Hotel South Beach is delightful. We're glad to hear our location suited you brilliantly, and that you appreciated the spaciousness of our suites and bathrooms. It's also pleasant to know our team members left a positive, memorable impression on you. We eagerly await your return visit. Thank you for taking the time to share your experience.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate you sharing your concerns with us, Nicole.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Started rough was given wrong room but Brian the GM fixed it the next day. Brian was helpful. Good location nice staff.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Service, Gestion de l’hôtel
Shane, it's wonderful to hear that our distinguished colleague Brian was able to assist in rectifying the initial room concern. Z Ocean Hotel South Beach prides itself on its prime location and warm, attentive team members. We're currently in the process of enhancing our suites to provide even better experiences for our guests. We appreciate your patience and understanding during this time and look forward to serving you on your next visit.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for this excellent rating, Raul!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Z Ocean Hotel South Beach! We'd love to host you again someday for yet another unforgettable visit.
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Customer Service, Gestion de l’hôtel
Glauco, thank you for your feedback. We're aware that our ongoing improvements might have impacted your stay. Rest assured, these enhancements aim to provide a better guest experience. We hope to have the opportunity to host you again in the future once our upgrades are complete.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
Holly, it's great to hear you had an enjoyable stay at Z Ocean Hotel South Beach. We appreciate your understanding as we continue to enhance our suites to further improve guest experiences. We look forward to welcoming you back once our updates are complete.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Room was not ready. Photos are misrepresented. Not clean. Filthy and empty jacuzzi on balcony. Check in says 3, room was not ready until 4:30. Never again.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Andrea, we sincerely regret your recent experience and apologize for any inconvenience it may have caused. We note your concern about the cleanliness, the state of the jacuzzi, and the readiness of the room. We want to let you know that we are in the process of significant improvements, which we believe will greatly enhance our guest experience. We would be grateful for another opportunity to provide you with a better stay in the future.
