Avis Schuster Mansion Bed & Breakfast

Denise,We take all reviews seriously and they help us improve our services every day. As we reflect to your first phone call. You insisted that you did not want to follow our policies and basically telling us how we should run our business, to benefit you. Then when Laura Sue greeted you at the door, welcoming you to come and sit to check you in, you would not, you were very force full in you did not like the billing that you were billed. But you chose to book with Expedia, not with us. At that point, she considered giving your money back. You put us in a place we did not want to be, walking on eggshells in our own home. You were adamant that you really did not need us during your stay. We honored your request, did very little interacting. (we do love having breakfast with a guests) If there was any issue with the room, nothing was said. You demanded that we just block your room instead to paying ahead, as we did, but in the end you booked a different one without telling us, through the 3rd party. As far as the "gun fire" you stayed days before New Years Eve. Neighborhood fireworks are very common. We know for a fact that the other BnB's were not sold out. And our cleaning person, was in shock that there was an issue with "dust". And yes, the room you picked has a deep claw foot tub. Did you use the handicap handle that is attached to the tub? Your husband did say that he did not want to acknowledge that he had a birthday, so in jest, I said that I would not wish you a happy birthday. We, with every guest, want the best for them, but the guests has to trust us and just step back and enjoy all that the mansion has to offer. But again even though many love Laura Sue for who she is and the big heart she has, there are those can not see it. Which makes it hard, Laura Sue can not please everyone. As far as the "worst", we do not think all the other guests, especially the returning ones would agree with you, on your last comment. Wish you a Happy New Year.