Note fondée sur 209 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
2,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très agréable séjour
Publié le 22 juin 2022 sur HotelsJ'ai passé une semaine agréable à Woodspring Suites Minneapolis Airport. Le studio était propre, la literie confortable, l'emplacement calme. Le personnel est très réactif et à l'écoute. Je vous le recommande!
Commentaires de Gestion de l’hôtel
7 juill. 2022 par Astrid -Guest Engagement Team - WoodSpring Suites, Gestion de l’hôtel
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
par un voyageur de North Saint Paul
Publié le 3 févr. 2024 sur Expedia
If you advertise having kitchen supplies, coffee maker pots pans etc you should have enough of them for every room. I request ed it before arriving and never received them.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your comments will be discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Great place to stay!
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brittany D, We are glad you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always lovely! We will share your compliments with our staff, and we hope to host you again soon here at Extended Stay America.Sincerely,Hotel Management
par un voyageur de North Saint Paul
Publié le 2 févr. 2024 sur Expedia
You offer a supplies for your kitchen yet you don’t have enough for everyone I’ve stayed twice in both times they couldn’t give me what I needed especially like the coffee maker, toaster silverware plates there were two of us in the gave me nothing
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for taking the time to share your feedback with us. We appreciate your business and are sorry your recent stay with us did not meet your expectations. As a limited-service property, we offer limited amenities in our rooms. However, we always strive to accommodate our guests' requests and make every effort to ensure a pleasant and comfortable stay. Your comments will be shared with the relevant team members, and we will work to ensure that we consistently deliver excellent service. We hope to welcome you back in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Property is very old but they try their best to keep it up
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Khalif, Thank you for staying with us. It delighted us to know that you liked many aspects of your visit. We have taken note of your observations regarding the need to update and renovate, and we will share this with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity to welcome you back soon! Sincerely,Hotel Management
par un voyageur
Publié le 28 janv. 2024 sur Expedia
very easy check in and friendly staff. the rooms are great for the price!
par un voyageur
Publié le 22 janv. 2024 sur Expedia
They had roaches
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear Stacy, We apologize for the presence of roaches during your stay. Your experience is important to us, and we're committed to promptly addressing and resolving pest-related issues. Our team is taking steps to ensure a more comfortable and pest-free environment for all guests. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to provide a positive and enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 15 janv. 2024 sur Expedia
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Hallways and elevator grossly dirty. Room not vacuumed. Desk agent was nice and tried to be helpful.. my impression property way understaffed.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear W, Thank you for sharing your feedback. We appreciate your kind words about our desk agent. However, we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we are addressing these concerns to enhance the overall experience for our guests. Your understanding and patience are valued. We value your insights and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 janv. 2024 sur Expedia
had room reserved and paid for in advance ... got to motel and was told they had no rooms ... they would not help find another motel in area or anything .... then they did not want to give refund and had to fight with them for few days on phone to get money back do not waste time with them poor deal
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeffrey, We deeply regret the inconvenience you experienced during your recent reservation. This situation is far from our standard of service, and we sincerely apologize for the frustration it caused. Rest assured, we will address these concerns to ensure a smoother experience for our guests. We appreciate your patience in the refund process and understand the importance of a timely resolution. Your feedback is instrumental in helping us make necessary improvements, and we hope to have the opportunity to regain your trust in our services on your next stay.Sincerely,Hotel Management
