I am travelling form Canada on a solo trip. I booked this hotel non-refundable rate for 3 nights/4 days. Upon arrival, I was brought to my room to which extreme disappointment is the word. When first opening the door, a strange odor rushed to my nose. I immediately told the lady the room stinks to which her reply was "we can't air out the room because of the monkeys'. The kitchenette was outdated, dirty, and half empty containers of soap and used sponges were laying around. Walking further in the room was not any better. The room was dark, ill-lite, the sofa was in dire need of replacement and dirty. The table and chairs were Walt-mart type folding items and dirty. The television did not work and the technician simply walked into my room - no knocking nothing. The carpet was old, dirty, and smelled also really bad. I am positive animals had been in this room and did their business on the carpet. Lastly, the room looked nothing like the pictures. Upon complaining, they brought me to a second room for viewing. This room was not any better. First, I had to step over power lines to get inside the room. The room was located by the pool bar so very loud music, and dead cockroaches beside the bed. I complained AGAIN to the manager to which he said, "we did our best". The rooms are dirty and that tells me the kitchen is dirty as well. Lastly, this hotel states it follows COVID protocols to which were non-existent; no masks, no hand-sanitizer, and refuses to issue a reimbursement.
