See all properties

Dreams Rose Hall Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront resort near Jamaica Beaches

Choose dates to view prices

Photo gallery for Dreams Rose Hall Resort & Spa - All Inclusive

2 outdoor pools, cabanas (surcharge), pool umbrellas
Property preview
2 outdoor pools, cabanas (surcharge), pool umbrellas
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Suite, Oceanfront (Prime Minister) | Balcony view

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rose Hall, Montego Bay, Saint James, 33126
  • Place, Cinnamon Hill Golf Course
    ‪5 min walk‬
  • Place, Rose Hall Great House
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪15 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Mountain View

7.4 out of 10
Good
(21 reviews)
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Ocean View, Oceanfront

  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

View from room

Room, 1 King Bed, Non Smoking, Partial Ocean View

8.4 out of 10
Very good
(30 reviews)
  • 34 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

View from room

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(37 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Mountain View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Mountain View

7.6 out of 10
Good
(67 reviews)
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

View from room

Room, 2 Queen Beds, Non Smoking, Ocean View

7.4 out of 10
Good
(33 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

8.0 out of 10
Very good
(48 reviews)
  • 33 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Ocean View

8.2 out of 10
Very good
(54 reviews)
  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Non Smoking, Oceanfront (Ocean Front Walk out)

  • 34 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out)

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Royal)

Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Oceanfront (Royal)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Prime Minister)

Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Oceanfront (Prime Minister)

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Resort View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Resort View

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

About the area

Montego Bay

Beachfront retreat .Within a 15-minute walk of the resort, you'll find Jamaica Beaches and Montego Bay Convention Centre. Rose Hall Great House and Half Moon Golf Course are also within 3 miles (5 km).
View more Resorts in Montego BayOpens in a new window

What's nearby

  • Cinnamon Hill Golf Course - 5 min walk - 0.4 km
  • Rose Hall Great House - 13 min walk - 1.1 km
  • The Shoppes at Rose Hall - 14 min walk - 1.2 km
  • Montego Bay Convention Centre - 15 min walk - 1.3 km
  • White Witch of Rose Hall Golf Course - 17 min walk - 1.5 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 21 min drive

Restaurants

  • ‪Choicez - ‬3 min drive
  • ‪Urban Heat by FlavorZ - ‬4 min drive
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬4 min drive
  • ‪Jamaican Rootz - ‬4 min drive
  • ‪Fuzion - ‬3 min drive

About this property

Dreams Rose Hall Resort & Spa - All Inclusive

4.5-star beachfront resort near Jamaica Beaches
Dreams Rose Hall Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Dreams Rose Hall Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Dreams Rose Hall Resort & Spa - All Inclusive was completed in June 2021.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

  • 495 guestrooms or units
  • 7 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars or lounges
  • 14647 sq ft of conference space
  • 1361 sq m of conference space
  • Built in 1974
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Rose Hall Resort & Spa - All Inclusive offers 495 accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Radiant Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers
Jewel Grande Montego Bay Resort & Spa – All Inclusive
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,308 reviews
Jewel Grande Montego Bay Resort & Spa – All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkeling
  • Stereo
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Renovations and closures

The property will be renovating from October 8 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Dreams Rose Hall Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1075 out of 1943 reviews
Rating 8 - Good. 442 out of 1943 reviews
Rating 6 - Okay. 249 out of 1943 reviews
Rating 4 - Poor. 91 out of 1943 reviews
Rating 2 - Terrible. 86 out of 1943 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen, Flushing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was enjoyable and not crowded. Food excellent. Would spend a whole week there and i dont really like all inclusive hotels.
Stayed 3 nights in Oct 2025

2/10 Terrible

Rebecca

Stayed 5 nights in Oct 2025

10/10 Excellent

Jhania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay!
Stayed 3 nights in Sep 2025

8/10 Good

Marcella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was scheduled for 4 pm, but unfortunately, our room wasn’t ready until 6 pm. To their credit, the hotel made up for this by offering us a complimentary late check-out (normally charged at about $50 USD per hour), which was appreciated. The facilities overall were clean and well maintained. However, the spa was missing a sauna and steam room, which was a bit disappointing. Food was mixed. The Italian restaurant was a highlight with very enjoyable meals. The buffet had a decent selection, but many items were served warm or even cold instead of hot, which took away from the experience. The restaurant staff were excellent — very friendly and often went above and beyond to accommodate requests, which really stood out. Entertainment was varied. The DJ played throughout, but the music selection could have covered a wider range of genres. On the other hand, the poolside entertainment was fantastic, and the lazy river/tube pool was a lot of fun — we ended up spending a full day just relaxing there. Rooms were decent and clean. The bathrooms felt a little dated but were well maintained. Overall, it was a comfortable stay with some memorable highlights, though there are a few areas where the experience could be improved.
Stayed 3 nights in Sep 2025

10/10 Excellent

Charlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite & welcoming and very accommodating. Mangoes resort restaurant was my everyday go to and the waitress Kiesha provided an Exceptional dinning experience with her pleasant personality & positive energy. The rooms were clean and beds were super comfortable. The food at all the onsite restaurants were incredible, the Rum Factory restaurant was my favorite. Overall I had a great experience at Dreams Rosehall & will return again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Seleena

Liked: Cleanliness
Stayed 4 nights in Sep 2025

8/10 Good

Apphia

Stayed 2 nights in Sep 2025

10/10 Excellent

Harry Christopher, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and good price. Staff is respectful and u get treated well
Stayed 1 night in Sep 2025

10/10 Excellent

Susannie

Stayed 3 nights in Sep 2025

4/10 Poor

Carina

Travelled with family
Altho the stay was enjoyable as i was there with family i just believe the resort is a a little dated
Stayed 3 nights in Sep 2025

4/10 Poor

Andreena

Disliked: Cleanliness, staff & service
Not much to do. No power for almost an entire day
Stayed 2 nights in Sep 2025

8/10 Good

Sajeda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people. Restaurant food is not that good. could be better
Stayed 4 nights in Jul 2025

10/10 Excellent

VICTOR R.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay will be back
Stayed 7 nights in Aug 2025

8/10 Good

Zorina

Travelled with family
Liked: Cleanliness, staff & service
The staff was amazing and helpful. Shout out to rochel/rachel she helped us through our blackout on Monday along with Ashley both from the front desk. The rooms need a lil update and a swim up bar would be great by the large pool
Stayed 4 nights in Sep 2025

2/10 Terrible

Suzette

Stayed 3 nights in Sep 2025

8/10 Good

L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the variety of things to do. Clean and beautiful environment. The internet sucks! Enjoyed my time there but couldn’t get in touch with my family in the states to check on them. Food was pretty good.
Stayed 3 nights in Sep 2025

8/10 Good

Kristin Graciele

Stayed 7 nights in Sep 2025

10/10 Excellent

Nataki Damali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great time at Dreams Rose Hall....booked 4 nights and had so much fun, i extended 7 more nights! wonderful food variety, awesome spa, very clean, GREAT activities and entertainment ALL DAY, great location....close to mbj airport, shopping, and excursions! fun & friendly staff...good value...already planning a return!
Stayed 4 nights in Sep 2025

10/10 Excellent

Anika

Stayed 7 nights in Sep 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very pleasant and helpful, drink and food options were great didn’t have to make reservations for dinner but it was easy and ran smooth. Would definitely visit again
Stayed 1 night in Sep 2025

8/10 Good

Chelsea Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay for me and my son we have a good time no complain, we were treated with love n respect from our own❤️
Stayed 2 nights in Sep 2025

6/10 Okay

Nadia, Bronx

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My initial room had several defects. However the night manager Huntley made good and ensured we were relocated to a better room. Thw service before under the Hilton was top tier. This is my 3rd stay in 1 year and this last time under the new Hyatt brand was a disappointment. The food and drinks were below thw norm standard. The staff is still the best part of this hotel but it needs some changes to stay top tier.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ben David

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spa, need to take advantage of this paid for 6 spas it was that good.
Stayed 7 nights in Aug 2025

4/10 Poor

Maxine

Disliked: Cleanliness
Stayed 4 nights in Aug 2025

8/10 Good

Angela

Stayed 3 nights in Aug 2025