Ratings based on 884 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 5, 2024
Customer service was poor in regards to room privacy. Even if you hang the Privacy tag, the staff will still enter your rooms. When we questioned the staff about entering our room, she blatantly lied and stated that the privacy tag was not there which is a LIE. We found the tag on the inside of the door when we returned, all our items moved to another location in room, and toiletries touched and moved around. Please do not leave your belongings out because the staff can access your room without notice. The issue was addressed with front desk who only claim to "investigate the matter". Our privacy was violated TWICE that day, unbelievable. No one asked how can the issue be solved. Only sorry excuses for the staff violating our privacy and no follow up on matter. Lost prevention is useless and will not do anything about it. I will NEVER stay at this overrated hotel again.
Comment from Hotel Management
May 7, 2024 by Jodian Bucknor, Hotel Management
Hi Hollie, Your review shows that your experience was not the best and we regret that this was so. It would have been lovely to if we were able to resolve your issue(s) during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. Once again, our sincere apologies.
by A traveller
Posted Feb. 18, 2024 on Expedia
Would recommend to everyone!!!! Staff is so kind and helpful. Is a very clean resort and love that you can walk to all the other resorts. Good entertainment and view is 10/10. My girlfriend and I went for a get away and will definitely be back!
Comment from Hotel Management
Feb. 19, 2024 by Serene Lloyd, Hotel Management
Dear Tyler, We are delighted to read you had such a great stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
by A traveller
Posted Feb. 5, 2024 on Expedia
The staff were so friendly!
Comment from Hotel Management
Feb. 6, 2024 by Serene Lloyd, Hotel Management
Dear Mary, Thank you for sharing your feedback and thank you for choosing our resort. It was a pleasure hosting you and we look forward to welcoming you back home in the future.Regards, Serene Lloyd
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Shanekqua Campbell, Hotel Management
Dear Dawn,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell
by A traveller
Posted Jan. 23, 2024 on Expedia
Well worth the trip! It was a lovely, quiet property. All the staff were amazing.
Comment from Hotel Management
Jan. 25, 2024 by Serene Lloyd, Hotel Management
Dear Catherine, We are delighted to note you had a great stay with us. It was pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
by A traveller
Posted Jan. 21, 2024 on Expedia
It was a beautiful resort but most of all the staff was amazing!! SO friendly and accomodating.
Comment from Hotel Management
Jan. 23, 2024 by Serene Lloyd, Hotel Management
Dear Brittany, It is such a pleasure to read you had a great stay with us. We hope to welcome you back home in the future. Regards, Serene Lloyd
by A traveller
Posted Jan. 18, 2024 on Expedia
Everything was going great until we saw a roach in our room
Comment from Hotel Management
Jan. 19, 2024 by Serene Lloyd, Hotel Management
Dear Larry, Thank you sharing your review. We are pleased we were able to meet most of your expectations on vacation with us. The additional detail is certainly not the norm at our resort and although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd
by A traveller
Posted Jan. 17, 2024 on Expedia
Absolutely beautiful staff fabulous room great spa facilities unbelievable restaurants wonderful
Comment from Hotel Management
Jan. 17, 2024 by Serene Lloyd, Hotel Management
Dear Kathleen, We are delighted to read you had such an amazing stay with us. We hope to welcome you back home soon.Regards, Serene Lloyd
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Serene Lloyd, Hotel Management
Dear Cathleen, Thank you for rating our resort. It was a pleasure hosting you and we look forward to welcoming you back home. Regards, Serene Lloyd
by A traveller
Posted Jan. 15, 2024 on Expedia
The resort had beautiful beaches and lovely grounds
Comment from Hotel Management
Jan. 16, 2024 by Serene Lloyd, Hotel Management
Dear Diane, We are delighted you enjoyed our resort. We look forward to welcoming you back home in the future. Regards, Serene Lloyd
