Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par franck
Preferez un autre hotel
Publié le 10 août 2017 sur HotelsRestauration indigne du petit dej au diner.
C est vraiment mauvais et sans rapport avec la caregorie hoteliere. Plage minuscule. Sable visqueux dans la mer. Bruyant car en bordure d une route. Service d une lenteur incroyable. Insistance insupportable du personnel sur les services de l hotel vendus a des prix delirants comme le spa
par un voyageur
Publié le 27 avr. 2024
Commentaires de Gestion de l’hôtel
10 mai 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Marleeta, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.Regards,
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The property was clean and well maintained.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Summer, We are delighted to note you enjoyed our resort. It was a pleasure hosting. We hope to welcome you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The staff and others were extremely hospitable. Rotating menus were great and food was prepared well. It was beautiful weather. Little more windy than we would have liked, but it was overall fantastic. The room and service to the room were great. I would stay again or recommend to others.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Edward, Thank you for choosing Zoetry Montego Bay as your vacation destination. We are delighted you enjoyed your stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 28 janv. 2024 sur Expedia
The resort is excellent, staff caters to your every need. Food was great, different themes. Highly recommend, will return to vacation again
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Valerie, We are delighted to read you enjoyed your stay with us. It was an absolute pleasure hosting you and we hope to welcome you back home in the future.
par un voyageur de Chatsworth
Publié le 21 janv. 2024 sur Expedia
Pros
Clean
Great room attention
Food was amazing!!!
Quite and peaceful
Beautiful Views
Staff ( 2 people really stood out to us Patricia and Al Wayne absolutely wonderful)
We did get our room upgraded or we would have had a miserable stay
Cons
No included activities (snorkeling and kayaking cancelled)
Other activities available with a cost
Staff ( no pool coverage) other than Patricia she was covering the entire property.
We had a butler by name only ( other than the first day)
No nightlife whatsoever other than pool table
Cats on property and at restaurants during dinner
Traffic and airport noisy
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Thomas, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. Please note that most of the changes we make at the resort level are a direct result of the feedback received from our guests and it is our sincere hope that in time, you will come to look back on your time with us in a more favorable light.Regards, Serene Lloyd
par un voyageur de Murfreesboro
Publié le 16 janv. 2024 sur Expedia
First of all the resort design is beautiful. But there arre a number of items that werent not spectacular for my stay. Ill attribute it to the short duration but at the expense per night Inwas not as impressed as I woukd have liked to be. The facility was a bit understaffed or the staff had multiple responsibilities that were oulling their attention elsewhere. None of the amenities I came to enjoy were available to me because they were either closed early or never opened during my stay. I was pressured to soend my time enjoying others parts of the hotel collection rather than the resort itself. And there were no guests really enjoying themselves to interact with. Again I'll attribute this tobmy furation but it was the most expensive stay I had ever experienced and ive had better experiences i do plan to return and try something else if possible as the other hotels in their group are equally as beautiful more well staffed and genuinely enjoyable experiences.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Surgena, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We do request that guests on the property please notify us of anything that does not meet their standards, as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. Please note that most of the changes we make at the resort level are a direct result of the feedback received from our guests and it is our sincere hope that in time, you will come to look back on your time with us in a more favorable light.Regards, Serene Lloyd
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Erin, We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards, Serene Lloyd
par un voyageur
Publié le 4 déc. 2023 sur Expedia
Staff was amazing! The food was ok the drinks were pretty good. There were a lot of stray cats walking around that I didn’t like. Rooms are nice but the pictures are misleading, I thought I was getting a room with a tub but I didn’t. I also paid for ocean view but it was more of a pool view. The resort credit was split into coupons so I didn’t get to use any of that. Overall had a good stay. Jason, Barbara, Andell, and Javon were awesome.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Serene Lloyd, Gestion de l’hôtel
Dear Angellica, We are delighted to read that we were able to meet most of your expectations. It was truly a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Very quiet, staff is not as friendly as you would expect at a resort. Food is okay
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Serene Lloyd, Gestion de l’hôtel
Dear Bojana, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. As we aim to provide exemplary customer service to our valued guests and truly regret that we missed this mark with you.Regards, Serene Lloyd
