Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2019 sur Hotels
par un voyageur
CHARMANT HOTEL MAIS ATTENTION AUX TRAVAUX
Publié le 9 août 2018 sur HotelsIl s'agissait de faire une halte entre Atlanta et Pensacola FL. L'hotel par lui même est charmant, le problème est qu Hotels.com ne nous a jamais dit qu'il était en travaux. Pas de réception, pas de salle de sport, pas de salle de petit déjeuner. Il n'est pas normal de payer un tarif habituel si nous n'avons pas les prestations adéquates.
Sinon, chambre spacieuse, très bonne literie avec un lit king size, oreillers confortables. Pas vraiment de salle de bain, un lavabo dans la chambre et une minuscule pièce avec les toilettes et une douche italienne très jolie avec de beaux matériaux.
Préférez être à l'étage car l'insonorisation du sol n'est pas terrible et on entend facilement les pas des voisins du dessus.
Cet hotel se trouve dans une zone commerciale à 10 mn en voiture deu centre de Montgomery.
Le personnel est sympathique.
Une fois les travaux terminés , ce sera un endroit idéal pour y passer une nuit.
Commentaires de Gestion de l’hôtel
4 sept. 2018 par Misty Ferguson, Gestion de l’hôtel
Thank you so much for taking the time to let us know about your visit with us here at Sonesta ES Suites in Montgomery, AL. We appreciate your understanding in the fact that we're under renovation and we love that the suite was above suitable for your needs.
I will pass along to the team that their hard work did not go unnoticed!
We hope if your travels bring you back to the Montgomery, AL area - that you'll come back to see the finished product!
Again, thank you for your comments,
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par sbarnes, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
8 avr. 2024 par sbarnes, Gestion de l’hôtel
Thank you for staying with us
par un voyageur
Publié le 18 mars 2024 sur Expedia
The carpet was dirty and the caulk was black! The curtain had stains. The hotel was not to my standards.
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
It’s a little older facility that could use a new upgrade.. when you walk in the room is has a little musky smell to it… rooms are very spacious, bed are super comfy… nobody replaced coffee/creamers or bought new fresh towels. Area outside is a bit run down… but hotel is close to the interstate. Not too bad for the price you pay !
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
par un voyageur
Utterly Dissatisfied
Publié le 17 mars 2024 sur HotelsHotel stay was horrible when I got to facility my hotel that was booked was no longer available and I was upgrade from king suite to 2 bedroom suite.
Went to room to place belonging before heading out to festivities got back to room at eleven notice a couple flies.But was we got ready to lay down my kids spotted a cockroach.contacted front desk no answer ..tried to locate cockroach in process of looking we spotted dead and alive bugs around baseboards and on back of curtains I never seen anything like it before.I immediately checked my family belongings and loaded it and them in car.We went to hotel lobby to contact someone and it was completely empty. And that in itself was very unprofessional.
This was my daughter sweet sixteen birthday and she brought a friend along to be completely embarrassed and had to go around to multiple hotels trying to get a room at almost 12am Sunday morning is sad.
I looked at reviews on multiple site prior to picking hotel ,but this was completely unacceptable and for those bugs to be piled up dead and alive around floor boards and back of curtain, the room could have been tended to regularly I mean some of the bugs I never seen before.
I left the keys on customer service desk with message still no call.
Overall this was the worst experience I have ever had with a hotel stay and I have stayed at hotels with a lower star rating and had a wonderful experience with cleaning and great customer service.
This hotel does not deserve a 8.4 rating.
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Great stop
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
Thank you for staying with us
par un voyageur
Caring Staff
Publié le 16 mars 2024 sur HotelsIt was a great experience. The staff on the day of check in was exceptional. Our room was on the 2nd floor and we had to use stairs, but my sister use a Walker and couldn’t do stairs The young lady was helpful and changed our room and got us a room on the ground floor that was flat and my sister could just walk in. She was a blessing. May God continue to Bless her in all she do. I’m not good with names but she work the 3p-11p shift on 3/14/24 @ the Sonesta ES Suites Montgomery. I remember her Asthma was acting up on her that day, but she said she still came to work. I could tell she work well with people and do her job well with taking care of Guests. So thank you for all you did to make our stay comfortable. I would recommend your hotel for anyone traveling to Montgomery and looking for a good hotel
Commentaires de Gestion de l’hôtel
18 mars 2024 par sbarnes, Gestion de l’hôtel
Thank you for staying with us
