Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
We booked our reservation on Expedia 2 days prior but the staff couldn’t initially find us in their system. Luckily they were able to accommodate us and they were very helpful in the process. The property has been updated since we last stayed there in 2017 and looks very nice. The negative of this property is that the doors and walls seem thin so there is some noise from the hallway. Breakfast was ok but I did arrive right after a rush so there wasn’t much selection.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tanya, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay at our property. We apologize for any initial confusion regarding your reservation but are glad that our staff was able to accommodate you efficiently. We're pleased to hear that you found our updated property to be nice and that our team was helpful during your stay.We apologize for any inconvenience caused by noise from the hallway. We understand the importance of a peaceful stay and will look into ways to mitigate noise disturbances for our guests in the future.Regarding breakfast, we apologize if the selection was limited when you arrived. We strive to provide a variety of options for our guests, and we appreciate your patience during busy periods.Thank you for choosing to stay with us again, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Tanya, Gestion de l’hôtel
Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!
par un voyageur
Employees need more training
Publié le 3 mars 2024 sur HotelsEmployees could use better training. The man at the desk gave us the wrong directions to the elevator and insisted it was just on the other side of the doorway, when in reality, it was down the opposite hallway. We asked in advance for a pet friendly double queen and the gut tried to put us in a queen single. No big deal, just need a little more customer practice.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Lindsay, Gestion de l’hôtel
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Providing accurate information and excellent customer service are top priorities for us, and we regret that we fell short of your expectations in these areas.Your feedback is valuable, and we will use it to improve our training procedures to ensure that all of our employees are well-equipped to assist our guests effectively. Rest assured, we will address the issues you mentioned to prevent similar situations from occurring in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else we can assist you with, please don't hesitate to contact us directly. Thank you for your feedback, and we hope to see you again soon.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Lindsay, Gestion de l’hôtel
Thank you for your rating. We're glad to hear that despite the challenges you encountered, you still found aspects of your stay satisfactory. We appreciate your feedback and will continue to strive for excellence in all areas. If there's anything specific you believe we could do to improve and earn a higher rating next time, please feel free to share. We hope to have the opportunity to welcome you back for an even better experience in the future.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Clean room and building. Friendly people!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tanya, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that you found our room and building to be clean and that our staff were friendly during your stay. Providing a welcoming and comfortable environment for our guests is a top priority for us, and we're delighted that we succeeded in making your stay enjoyable. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even better, please let us know. Safe travels, and we look forward to seeing you again!
par un voyageur
Publié le 29 févr. 2024
Service with a smile, that’s what came to mind. Super friendly and the whole place was super clean!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Lindsay, Gestion de l’hôtel
Dear Hamill, Thank you so much for taking the time to share your review of our Moscow LaQuinta Inn & Suites by Wyndham. Your kind marks are much appreciated and my colleagues will be happy to hear them also! Thank you again for staying with us, and we all look forward to being able to serve you again in your future travels to our beautiful town. Take care and best wishes!
par un voyageur
Loved this place.
Publié le 26 févr. 2024 sur HotelsWe absolutely loved this hotel. It was amazingly quiet and had such accommodating staff! We will definitely be staying here is we pass through again.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Lindsay, Gestion de l’hôtel
Dear Teresa, Thank you so much for staying with us during your recent trip to our Moscow LaQuinta Inn and Suites by Wyndham. Your kind words will be passed along to my fellow team members and which we all appreciate very much! Thank you again and we look forward to hosting you again in your future travels! Best wishes,
par un voyageur
OMG!! The atrium ECHOS!
Publié le 26 févr. 2024 sur HotelsSomewhat biased as we were exhausted from a long drive. We had to wait for the ONLY staff person on duty at 7pm to finish a prolonged phone call with another client before we could check in. When we arrived at our room there were huge blowers and a damp carpet. We went to ask for a different room. The ONLY employee was on break. We had to wait for her to return. We got a room without issues. UNTIL the children started the early morning shrieking in the lovely atrium/breakfast room because the sound quality was great! What child could resist and what modern parent would intervene. We will look for other options in Moscow in the future.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Lindsay , Gestion de l’hôtel
Dear Tom, Thank you for taking the time to share your experience at our La Quinta Inn & Suites by Wyndham in Moscow. All of our team members here strive to exceed and meet expectations of all of our guests, and my sincerest apologies that not all of them were met during your stay. Rest assured, this feedback will improve our abilities to serve you better in your next trip to our beautiful town. Thank you again for choosing to stay with us, and hope to see you again! Best wishes,
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tanya, Gestion de l’hôtel
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We hope to welcome you back again soon for another fantastic experience!
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Bill M, Gestion de l’hôtel
Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your time here. Providing exceptional service and a comfortable atmosphere is our top priority, and we're delighted that we met your expectations. Your satisfaction means the world to us, and we can't wait to welcome you back for another excellent stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
