Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2019 sur Expedia
L'emplacement proche de Charleston etait bien.
La réceptionniste n'a meme pas pris la peine de m'indiquer ou etait la chambre alors qu'il y a 3 bâtiments et qu'il pleuvait et il n'y a pas de panneau au mur dans les couloirs pour indiquer les numéros des chambres ni meme les heures du déjeuners et son emplacement car il a était transféré dans 2 chambres...
Commentaires de Gestion de l’hôtel
13 août 2019 par Linda, Gestion de l’hôtel
Valued Guest,
We are pleased our location met your needs while in the Mt. Pleasant/Charleston area. Please know your concerns will be addressed with our staff so our guest are better informed at check in. We hope to see you again soon.
Cordially,
Linda Kaup
Sales Manager
par un voyageur
Publié le 22 avr. 2024
Room smelled like a cheap hotel when you walked in. Mattress wasn’t bad, but wasn’t good either, same for pillows. Being an older hotel you could hear people in rooms beside you and above you, could also hear everything outside. The entire facility was just rundown and needed work.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Hope Norwood Agm, Gestion de l’hôtel
Sorry for the inconvenience
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tiffany R, Gestion de l’hôtel
Dear Kaylyn,On behalf of our team here at Days Inn by Wyndham-Patriots Point, thank you so much for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay with us and that you rated us 8/10!We are constantly striving to provide the best possible experience for all our guests, and it's always encouraging to receive such positive feedback. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing Days Inn by Wyndham - we appreciate your support.Warm regards,Tiffany RallsAssistant General Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tiffany R, Gestion de l’hôtel
Dear Lila,Thank you for sharing your feedback following your recent stay at Days Inn by Wyndham-Patriots Point. We are truly sorry to hear that your experience did not meet your expectations and that you rated us 2/10.Please know that we take all guest feedback seriously, and we are committed to addressing areas of improvement to ensure that every guest has a comfortable and enjoyable stay with us. Your score will be shared with our team as we work to make necessary adjustments to enhance our services.We would love the opportunity to make things right and to welcome you back for a more positive experience. If you are willing to give us another chance, please reach out to us directly so that we can discuss how we can better serve you in the future.Thank you, and we hope to have the chance to restore your faith in our hotel.Warm regards,Tiffany RallsAssistant General Manager
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Rooms wasnt clean, moved us rooms it was alright.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tiffany R, Gestion de l’hôtel
Dear Guest,Thank you for providing us with your feedback following your recent stay at Days Inn by Wyndham-Patriots Point. We are disappointed to learn that your experience fell short of your expectations and that you rated us 4/10.We sincerely apologize for the cleanliness issues you encountered in your room and for the mediocre experience with your new room. Please be assured that we take cleanliness and guest comfort very seriously, and we will address these concerns with our housekeeping and front desk teams to prevent similar occurrences in the future.Your feedback is invaluable to us as we strive to improve our services and provide a better experience for all our guests. We would appreciate the opportunity to make amends and to ensure that your next stay with us exceeds your expectations.If you are willing to give us another chance, please reach out to us directly so that we can assist you with a more enjoyable stay. Your satisfaction is important to us, and we hope to regain your trust in our hotel.Thank you for sharing your concerns, and we look forward to the opportunity to better serve you in the future.Warm regards,Tiffany RallsAssistant General Manager
par un voyageur
There probably better choices in the area
Publié le 21 févr. 2024 sur HotelsWas very disappointed. Our first room was still occupied and the second room had a smell of people previously smoking in the room. We did not have a remote in the room and called the front desk and they did respond very timely with one for us. The "free" breakfast was a grab and go since they had no room for people to sit and eat. We will not be staying at this location again.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tiffany R, Gestion de l’hôtel
Dear Mary,Thank you for sharing your feedback with us following your recent stay at Days Inn by Wyndham-Patriots Point. We are deeply sorry to hear that your experience did not meet your expectations and that you rated us 4/10.We sincerely apologize for the issues you encountered with your room assignments, including the oversight of an occupied room and the unpleasant smell of smoke in the second room. We understand the importance of a clean and comfortable environment for our guests, and we will address these concerns with our team to ensure that such incidents are not repeated.We appreciate your recognition of our prompt response to providing a remote for your room. However, we regret that our breakfast setup did not meet your expectations. Your feedback regarding the grab-and-go breakfast style and limited seating will be taken into consideration as we work to enhance our offerings.It is disheartening to hear that you do not plan to stay with us again, but we would like the opportunity to make amends and to provide you with a more positive experience in the future. If you are willing to reconsider, please reach out to me directly so that I can assist you with a better stay.Thank you for your valuable feedback, and we hope to have the chance to regain your trust in our hotel.Warm regards,Tiffany RallsAssistant General Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Booked room a long time ago, arrived from Florida to not have the room i booked, room was dirty, bathroom was dirty, etc. I want expedia to contact me to discuss cost and misleading information on hotel..
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Jamie W, Gestion de l’hôtel
Dear Daniel,Thank your for staying with us and sharing your thoughts. Our hotel is undergoing several improvements at the moment. Please feel free to reach out to the hotel with any questions. Yours in Hospitality,Jamie Wolfe
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Way unclean and generally rundown
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Jamie W, Gestion de l’hôtel
Dear Joseph,Thank you for staying with us and sharing your feedback. I have shared you comments with my team.Yours in Hospitality,Jamie Wolfe
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Property is tired
. Seems operators are also
They are doing best they can with limited resources
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Jamie W, Gestion de l’hôtel
Dear David,Thank you for staying with us and sharing your thoughts. We are in the process of improving the property and hopefully very soon guest will start seeing the results.Yours in Hospitality,Jamie Wolfe
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Jamie W, Gestion de l’hôtel
Dear Chloe,Thank you for staying with us and sharing your feedback.Yours in Hospitality,Jamie Wolfe
