Note fondée sur 653 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfait
Publié le 6 août 2023 sur HotelsTrès bel hôtel , bien situer , parfait pour séjourner , cuisine bien équipée
Commentaires de Gestion de l’hôtel
18 août 2023 par Ariel, Gestion de l’hôtel
We are so glad that you enjoyed staying here with us and that we were able to make your time away from home great. We look forward to having you stay with us in the future.
par un voyageur
Perfect
Publié le 18 juin 2021 sur HotelsEverything perfect
Commentaires de Gestion de l’hôtel
18 juin 2021 par Chynna R-Front Desk, Gestion de l’hôtel
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
par un voyageur
Bon hôtel
Publié le 21 févr. 2021 sur HotelsHôtel sympa à Charleston. Un changement de chambre a été nécessaire car la première n’était pas propre (bureau non nettoyé, capsules de bière par terre...). Petit déjeuner super sympa en temps de covid.
par un voyageur
Publié le 4 mars 2024 sur Hotels
When I arrived I was told the room I booked was no longer available because I used hotels.com . The bed was uncomfortable, the pillows were beyond flat even doubled over. The shower water temperature was never above luke warm.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Zamerrah G, Gestion de l’hôtel
Thank you for your honest feedback. We are genuinely sorry to hear that you had a bad experience while staying at our hotel. Our main objective is to provide a clean, comfortable room for our guests, and we're disappointed that we couldn't do this for you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Subpar for Hilton hotel. Off to a bad start right away when the room had a bad odor. Keys didn't work. Waited for hours for them to be "reset." No blackout curtains which I usually have at Home2 Suites. Toilet seat broken and maintenance had to fix. Dishwasher leaked water all over the floor. Only saving grace was the kind and helpful staff. Won't stay here again. Not a happy Hilton customer this time.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Zamerrah G, Gestion de l’hôtel
Thank you Shannon for providing us with your valuable feedback. We’re disappointed to hear that our facility wasn’t exactly to your liking. I will be sure to share your feedback with our team, especially the Housekeeping and Maintenance Supervisors; who always consider feedback as such, in order to create a better guest experience for loyal Hilton Members such as yourself. Furthermore, we apologize if the scheduled new key implementation inconvenienced you in any way. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problems. It is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Zamerrah G, Gestion de l’hôtel
We thank you, Robin, for your valuable feedback. It makes us happy to read that you enjoyed your stay with us. We hope to host you again at Home2 Suites - Mt Pleasant and exceed your expectations.
par un voyageur
Nice place
Publié le 25 févr. 2024 sur HotelsVery nice stay. The staff was very nice. The breakfast was typical of the free breakfast you get. The room and the shower were great.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Zamerrah G, Gestion de l’hôtel
Thank you James for sharing a review of your recent experience. Our team here at Home2 Suites - Mt Pleasant is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
25 févr. 2024 par Zamerrah G, Gestion de l’hôtel
Thank you for choosing Home2 Suites - Mt Pleasant. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Very happy with how dog friendly they were with my boy ! Definitely will stay here again
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Zamerrah G, Gestion de l’hôtel
We're so glad you enjoyed your stay! It is wonderful to know that you found our rooms comfortable and our associates friendly. We look forward to seeing you again.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Very comfortable
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Zamerrah G, Gestion de l’hôtel
Thank you so much Rose for your five-star review. We are delighted to hear that you had a positive experience with us at Home2 Suites - Mt Pleasant. We hope you’ll visit us again soon.
