Note fondée sur 378 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Chester
Publié le 24 mai 2024
No breakfast, good room.
par un voyageur
Publié le 10 avr. 2024
Floor lamp in room did not work.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Lamuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Expedia
Walls are too thin for privacy, property management and housekeeping will enter your room without permission, there are no do not disturb signs. I noticed that my belongings had been rampaged through when I returned back to my room. Very sketchy environment!
Commentaires de Gestion de l’hôtel
14 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Darrius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the wall, the encounter you had with our staff and the other issues which hindered your stay prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Expedia
The property manager and or owners does not respect your privacy. They will try and force you to leave the room for housekeeping. Do not leave your belongings unattended and I would not recommend leaving a card on file for they are not to be trusted. Do not stay here unless you are homeless!
Commentaires de Gestion de l’hôtel
15 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Darrius, We are sorry to hear your recent experience at the RED ROOF INN MURRAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the encounter you had with the staff. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 12 mars 2024
The smoke alarm went off every minute chirping. The day manager would not offer me another room. If you dont have a quiet place to sleep from faulty equipment, i should NOT have to pay. Saw huge bedbug. Manager was especially rude. JODY.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Not impressed
Publié le 4 mars 2024 sur HotelsUpon arrival, we had to make a phone call to get someone to check us in. There weren’t working ice machine. Our phone didn’t have a dial tone. There were stains on the sheets. The coffee packets were all torn open. We will not be returning.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Murray. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay there weren't any working ice machines, the sheets had stains and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Outstanding and spotless inside!!!!
Publié le 25 févr. 2024 sur HotelsAbsolutely the cleanest and most comfortable room that I have ever stayed in! The outside is dated, and doesn’t do justice to the amazing inside!!! The pictures of the room was spot on and I will DEFINITELY a stay here again and recommend it to anyone that I can!!!
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Brandy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean, comfortable and all the other positive features highlighted. However, I sincerely apologize for the upkeep of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
