HĂŽtel sur la plage prĂšs de Broadway at the Beach
As a guest of Mermaid Inn, you'll find a seasonal outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. Mermaid Inn also features a garden, a picnic area, and express check-in. Limited free parking is available on a first-come, first-served basis.
This place is terrible. There is no staff anywhere to do anything. I mean not even a desk staff. There were parties all nite, so loud it was impossible to sleep. Do not waste your money!
Never received info for what room we were in or an entry code (they have no front desk). Bathroom sink was clogged and unusable. AC was loud, but worked well. Ample parking. Swimming pool was the dirtiest hotel pool I've ever seen. NO maid service the entire time we were there (NO new towels, NO trash removal). Such a great location yet a miserable overall experience.
I am a frequent guest at this property, and I have always had a pleasant experience with the staff. However, my most recent stay was quite the opposite. I was next to a room with four dogs that barked almost throughout my stay, creating the atmosphere of a dog kennel. I contacted the property to express my concern, but they said there was nothing they could do for meânot even offer to change my room. To support my complaint, I included three audio recordings as evidence, so there was no question that my concerns were valid. Their only suggestion was to call law enforcement.
I believe there were numerous ways they could have addressed the situation, but they completely disregarded my issue. Although I do not expect to be treated differently from other guests, I do expect to be treated with respect, especially as a frequent visitor. I now question whether I will return to the property.
So only opion was electronic check in. Check was smooth and easy. Rooms clean but dated. Never saw housekeeping. Biggest issue was no security to monitor property and people not staying there loitering in parking lot making a potential safety issue. Would not likely stay there alone
Great location. Great rate. Walk to beach, park and playground. Dining options within walking distance. Room was clean and comfortable. The ac was quite noisy as were the folks in rooms nearby. Lots of loud talking outside late into the night.
Don't ask for extra towels because you will not get them. Don't ask for anything after hours for no one is on the property to assist you with anything. I had to help several other customers find the janitors closet to get the keys to their rooms because their codes didn't work. Those are not listed properly. Just luckily I was outside the room at midnight and they approached me. NO ONE that works there SPEAKS ENGLISH if you call they hang up because they say don't understand. I complained about BUG activity and they reassured me there wasn't any.
I paid for an ocean front view and did not get it. There's no check in, you check in through emails. The shower didn't have the proper shower head on it.
The staff was extremely accommodating and communicated well. Our room had an awesome view, was clean, and looked nice. The only downs were the pool was not exceptionally clean(but could be from storms that week) and the fridge didnât get super cold. I would definitely stay here again and it was appropriate for the price paid.