Note fondée sur 573 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
My toilet was broken, smoke detector was broken and it was not a good experience.
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Publié le 18 févr. 2024 sur Expedia
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par un voyageur
Publié le 11 févr. 2024 sur Expedia
In terms of cleanliness the place was clean I’ll give them that. In regard to every other aspect I do not recommend staying here. Spend the extra money to stay in a room where you’ll actually be able to get sleep. I stayed for 3 days while in town visiting family all three nights did not get sleep the last night I got 1 hr of sleep with a 12 hour drive ahead of me because the people in the room next to me were up all hours of the night talking and yelling extremely loud. You’d think like other places this place would say something when people are being too loud in a room and others are trying to get rest, but upon complaining staff could care less. I even thought it was sketchy how I arrived to town quite early I called and asked if it would be at all possible to check in early I was told that was fine but there would be a $50 check in early fee. I’ve never in my life ever heard of this. It’s normally of the room is ready then you can check in and if it’s not then you don’t get to check in yet. Well upon my arrival the girl at the front desk said yeah it’s gonna be $50 for the check in early fee she took my debit card took $100 for the “incidentals” which was fine but I found it extremely strange that the $50 “check in early fee” was never charged. Seems like someone was trying to make a quick buck. She even seemed annoyed that I had booked my room through a third party because I used Expedia. I will NEVER stay here again. AVOID THIS PLACE AT ALL COSTS.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the challenges you encountered during your visit, and we sincerely apologize for any inconvenience or discomfort you experienced.We take all guest feedback seriously, and we regret that we fell short of meeting your expectations in several areas. Rest assured, we will investigate the issues you mentioned regarding noise disturbances and the lack of responsiveness from our staff. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we apologize for any disruptions caused by noise from neighboring rooms.Regarding your experience with the early check-in request and the associated fee, we apologize for any confusion or inconvenience caused. Our policies are in place to ensure fairness and efficiency for all guests, and we regret if this was not effectively communicated to you. We will review our procedures to ensure consistency and transparency moving forward.Your feedback is invaluable to us, and we appreciate your candidness in sharing your experience. We understand your frustration and disappointment, and we sincerely apologize for not meeting your expectations.We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Thank you again for your feedback, and we wish you safe travels in the future.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
par un voyageur
Publié le 4 janv. 2024 sur Hotels
par un voyageur
Publié le 2 janv. 2024 sur Expedia
par un voyageur
Publié le 1 janv. 2024 sur Expedia
par un voyageur
Publié le 20 déc. 2023 sur Expedia
par un voyageur
Great location for Tanger Outlet.
Publié le 13 nov. 2023 sur HotelsAcross street from Tanger outlets. They used personal vehicles for barricade in parking lot so you had to enter and leave from one place. Overall room was filthy, smelled and was disappointing. Staff wasn't very helpful and not really interested in helping you. Wouldn't take much to bring this place back up but they are lacking care and pride in ownership.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Hotel General Manager, Gestion de l’hôtel
I want to sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is disheartening, and I want to assure you that your concerns are taken seriously.I'm sorry to hear about the cleanliness issues, the unpleasant odor, and the overall disappointment with your room. This is not the standard we aim to uphold, and we will address these matters immediately with our housekeeping and maintenance teams to ensure improvements are made.Furthermore, your comments about the staff's lack of helpfulness and engagement are concerning, and I will address this with our team to ensure that our guests receive the attention and assistance they deserve.We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Thank you for bringing these matters to our attention, and we apologize for any inconvenience you experienced.
