Note fondée sur 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Yasmine, Gestion de l’hôtel
Dear Martine,Thank you for sharing your experience with us through our Survey guest page following your recent stay at the Boma Inn Nairobi.As a valuable guest of our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Best regards, Yasmine Eid Maalouf - General Manager
par un voyageur
Méfiance sur les annonces sur le site maintenant.
Publié le 16 janv. 2024 sur HotelsDéception car pas de restaurant sur place la terrasse est tristement vidée de ses tables le bar extérieur ne sert plus . Les chambres ne ressemble pas aux photos donnés sur le site et Finalement les services annoncés n'existent plus tous se déroule au The Boma dorénavant. Le petit déjeuner vous est proposé a l'arrivée pour un supplément moyennant la somme de 20 dollars par personne...
Heureusement le Tembo Bistrot ne se situe qu'à quelques pas et le personnel y est très accueillant.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Yasmine, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We sincerely apologize for any disappointment or inconvenience you encountered during your stay.We regret to hear that the absence of an on-site restaurant, the terrace being cleared of tables, and the closure of the outside bar impacted your experience negatively. We understand the importance of these amenities in enhancing your stay, and we are sorry for any inconvenience caused by their unavailability.We are also sorry to hear that some of the services previously offered on-site have been relocated to The Boma. We understand that this change may have inconvenienced you, and we appreciate your understanding as we strive to streamline our services for the benefit of our guests.As for the additional fee for breakfast upon arrival, we apologize for any inconvenience or confusion regarding this matter. Your feedback has been noted, and we will review our policies to ensure clarity for our guests in the future.We are pleased to hear that you found Tembo Bistrot to be a welcoming alternative, and we will be sure to pass along your compliments to their staff.Once again, we apologize for any shortcomings during your stay and appreciate your feedback as it helps us to improve our services and better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Yasmine EidCluster General Manager
par un voyageur
Publié le 3 déc. 2018 sur Hotels
C’est un hôtel de 3 étoiles au lieu de 5 étoiles
par VLADIMIR de Ornex France
très agréable hôtel
Publié le 21 avr. 2015 sur Hotelstrès bon hôtel malgré le prix un peu élevé, le confort est là et le petit déjeuner est de qualité
Recommandé
pour Tout le mondepar un voyageur de Paris
Bon hôtel
Publié le 22 oct. 2014 sur Expedia
Pour : immense lit
Hôtel assez proche de l'aéroport, très bon accueil, personnel très serviable.
Reception 24h.
par un voyageur de Alsace
Redcourt Hotel
Publié le 5 mars 2012 sur HotelsPas de grand luxe, chambre trop petite, lits trop léger et salle de bain mal conçue mais c'est propre et le service sympa avec un restaurant de bon rapport qualité/prix. L’hôtel est en train de finir un 5* de style très moderne (avec piscine!!) juste en face qui sera une alternative excellente si les prix restent en accord.
par un voyageur
COMPLAINTS & SUGGESTIONS TO IMPROVE
Publié le 3 mars 2024 sur HotelsAir condition in the room was very, very poor and thus very warm. Even though it was brought to the notice of the reception staff no attempt was made to rectify. I had given sufficient time of my arrival. Room phone too was out of order. Friendly staff. Fast response by reservation staff. Food is good. Food bills had to be settled immediately after dining. This is not good for an in house guest. In-house guests should be able to pay at check out. Room & facilities should be checked prior to a guest check in.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Yasmine, Gestion de l’hôtel
Dear Ivan,We sincerely apologize for the disappointing experience you had during your recent stay at Boma Inn Nairobi. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.We deeply regret any inconvenience caused by the poor performance of the air conditioning in your room. Our team is dedicated to ensuring that all facilities are in optimal condition to provide a comfortable stay for our guests. We apologize for any lapse in addressing your concerns promptly and assure you that measures will be taken to rectify this issue immediately.Furthermore, we apologize for the inconvenience caused by the out-of-order room phone. We understand the importance of prompt communication for our guests' convenience and safety, and we are committed to ensuring that all equipment is in proper working order at all times.While we are pleased to hear that you found our staff to be friendly and appreciated the fast response by our reservation team, we regret any inconvenience caused by the policy of settling food bills immediately after dining. Your feedback regarding this matter is duly noted, and we will review our procedures to ensure a more convenient experience for our in-house guests.We appreciate your understanding and patience in these matters. Please be assured that your feedback has been shared with the relevant departments, and corrective actions will be taken to prevent similar occurrences in the future.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Boma Inn Nairobi for a much-improved experience in the future.Warm regards,Yasmine EidCluster General Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
The room was warm. I turned on the air conditioning and it never cooled off.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Yasmine, Gestion de l’hôtel
Dear Curtis,We apologize for the inconvenience you experienced during your recent stay at Boma Inn Nairobi regarding the air conditioning in your room. Your comfort is our priority, and we regret any discomfort caused by the warm room temperature.Our team is dedicated to ensuring that all facilities, including the air conditioning systems, are in optimal working condition to provide a comfortable environment for our guests. We apologize for any lapse in this regard and assure you that we are investigating the issue to rectify it promptly.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly at info@theboma.co.keThank you for your understanding, and we hope to have the opportunity to welcome you back to Boma Inn Nairobi for a much-improved stay in the future.Best regards,Yasmine EidCluster General Manager
par un voyageur
Near airport but far from city
Publié le 1 mars 2024 sur HotelsGood hotel 30 mins from airport and terminius. Rooms are spacy and clean but shower was not so good. A/c has some problems but works. No breakfast this hotel. Possible to have at Boma hotel. Custom service at desk was ok but expect it can be better and more professional this hotel.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Yasmine, Gestion de l’hôtel
Dear Mika,Thank you for choosing Boma Inn Nairobi for your recent stay and for taking the time to share your feedback with us. We appreciate your insights as they help us to continually enhance our services and facilities.We are pleased to hear that you found our hotel conveniently located, with spacious and clean rooms. However, we apologize for any inconvenience caused by the shower not meeting your expectations and the issues with the air conditioning. Please rest assured that we are addressing these concerns with our maintenance team to ensure that they are resolved promptly.We regret any inconvenience caused by the lack of breakfast at our hotel. Your feedback has been noted, and we will explore options to provide breakfast service for our guests in the future.Furthermore, we appreciate your comments regarding the customer service at the front desk. We are committed to providing professional and attentive service to all our guests, and we will use your feedback to further train and improve our team's performance.Thank you once again for your feedback and for choosing Boma Inn Nairobi. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Yasmine Eid,Cluster General Manager
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Yasmine, Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to rate your recent stay at Boma Inn Nairobi. We appreciate your feedback, as it helps us understand how we can better serve our guests.If there are any specific areas where we can improve or if you have any concerns or comments you would like to share with us, please feel free to reach out. Your satisfaction is important to us, and we are committed to continually improving our services to ensure a positive experience for all our guests.Thank you once again for your rating, and we hope to have the opportunity to welcome you back to Boma Inn Nairobi for a more enjoyable stay in the future.Warm regards,Yasmine EidCluster General Manager
