Note fondée sur 344 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de FRIENDSWOOD
Publié le 27 mars 2024
Very quiet and comfortable.
Commentaires de Gestion de l’hôtel
28 mars 2024 par kp, Gestion de l’hôtel
Dear George,I extend my sincere gratitude for choosing Comfort Inn of Navasota once again and for taking the time to share your invaluable feedback with us. Your continued loyalty and trust in our hotel amenities are truly appreciated, and we are genuinely grateful for your ongoing support.Reading your positive comment, "Very Clean ,quite and Comfortable " brought immense joy to our entire team. Knowing that we have consistently met all your expectations is incredibly rewarding and reinforces our commitment to excellence. Your satisfaction is our top priority, and your encouraging feedback serves as motivation for us to continually strive for the highest standards.The dedicated team at Comfort Inn of Navasota is passionate about providing high-quality customer service, and we are thrilled that our efforts have left a positive and lasting impression on you. Your loyalty is a testament to the hard work and commitment of our staff, and we are honored to have earned your trust.We eagerly anticipate the opportunity to welcome you back for another fantastic stay experience. Whether your visit is for business or leisure, rest assured that we are dedicated to ensuring your time with us is comfortable and enjoyable.Thank you once again for your patronage. We look forward to the pleasure of seeing you again soon.Warm regards,General Manager.Comfort Inn & Suites
par un voyageur
Publié le 21 mars 2024
Commentaires de Gestion de l’hôtel
13 mai 2024 par k/patel, Gestion de l’hôtel
Dear Jennifer,I hope this message finds you well. I wanted to extend my sincere gratitude for taking the time to review our services. Your feedback is invaluable to us, and I regret to learn that we fell short of meeting your expectations.Would you be willing to share more details about your experience with us? Understanding the specifics will greatly assist us in pinpointing areas for improvement and ensuring that similar shortcomings do not occur in the future.We are genuinely committed to delivering a superior experience to all our valued customers, and your insights are crucial in this endeavor. Your satisfaction is our priority, and we are eager to take every necessary step to address any concerns you may have had.I sincerely apologize for any inconvenience caused, and I humbly request another opportunity to demonstrate our dedication to providing you with the exceptional service you deserve.Thank you once again for your time and consideration. I look forward to hearing from you soon.Warm regards,Hotel Management
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par k/patel, Gestion de l’hôtel
Dear Stephen;Thank you for your positive feedback and high rating! We're delighted to hear that you enjoyed your stay at our hotel and that our services and amenities met your expectations. Providing exceptional experiences for our guests is our top priority, and we're thrilled to have succeeded in making your stay outstanding.Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back for another memorable stay in the future. If you have any specific suggestions or preferences for your next visit, feel free to let us know, and we'll do our best to accommodate your needs.Once again, thank you for choosing our hotel. We're grateful for your patronage and excited about the prospect of hosting you again soon. Warm Regards; General Manager
par un voyageur
Will not return
Publié le 7 janv. 2024 sur HotelsAlthough I don’t really think the lady at the desk is to blame, this hotel has awful service. One employee should not be working the front desk and the breakfast room. I booked and paid for a room in advance. The manager said they didn’t even know what kind of room I was talking about. I had it clearly on the receipt. We had a team of girls there and the employee wouldn’t open the dining room door to give out one spoon. I’ve never seen a hotel nickel and dime paying guests like this hotel. I feel sorry for the employees.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par k/patel, Gestion de l’hôtel
Dear Guest,Thank you for choosing our hotel and taking the time for the survey. We apologize for any inconvenience regarding your request for a room with 2 king beds. Unfortunately, this room type does not exist in our inventory. We recommend reserving a room with 1 king bed or 2 queen beds.For breakfast supplies, please approach the front desk for spoons or plates. There's no need to access the breakfast room directly. The room is cleaned and sanitized daily, opening for breakfast the next day during designated hours. We appreciate your understanding.Best regards,Hotel Managment.
par un voyageur
WORST HOTEL EVER
Publié le 24 déc. 2023 sur HotelsWorst hotel ever. I called corporate on them because they were extremely unprofessional. They accused me of lying and then called me at 9pm at night to check about the amount of people in my room. They had fleas or bed bugs i got bit multiple times on my neck by something. They were very very rude and unfriendly. I would never stay there again. I wouldnt even want my dogs to stay there they may leave with fleas.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par k/patel, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the additional charges. Our surveillance system detected an excess of guests in the room, prompting the application of extra fees to adhere to occupancy regulations and fire code rules.These measures are in place to ensure the safety and comfort of all guests. We regret any misunderstanding and assure you that charges were applied in accordance with our policies. If you have further concerns, please contact Hotel Manager.We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,
par un voyageur
Publié le 22 déc. 2023 sur Expedia
I liked the property but I tried to change my reservations before check in and was not allowed to without being charged for both nights. I was charged for 2 nights for a 1 night stay. It was my first time using expedia and I never will use it again.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par k/patel, Gestion de l’hôtel
Thank you so much for taking the time to rate us. We hope to have you back with us soon! however at hotel level we have contract with travel agents and follow policy which not allowed any changes and so we informed you before you check in to reach out Travel Agent.
par un voyageur
Publié le 15 déc. 2023 sur Hotels
just ok
Commentaires de Gestion de l’hôtel
25 déc. 2023 par k/patel, Gestion de l’hôtel
Thank you so much for taking the time to rate us. We hope to have you back with us soon!
par un voyageur
Publié le 11 déc. 2023 sur Expedia
The staff was very friendly and made sure that we had everything we needed. The sheets were silky soft. The beds and pillows very comfortable. Lots of channels on the TV. And plenty of room to move around. It's a small town and I think that is where the extra dose of friendly comes from. I love it. I just wish there were more restaurant options within walking distance, but I can't complain about that in a small town. There were several restaurants within driving distance and the one restaurant that was next door to the property has a very delicious chicken fried steak with yummy sides. It was a great choice to stay here and we will do so again next time we are in the area.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par k/patel, Gestion de l’hôtel
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
par un voyageur
Publié le 29 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2023 par k/patel, Gestion de l’hôtel
Dear Guest,Thank you for staying with us and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our hotel amenities and friendly staff services and management such appreciation means everything to us ! Our entire team here at Comfort inn of Navasota works hard to deserve your loyalty.Our team here at Comfort inn of Navasota is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We really appreciate it!We hope to see you again soon.Sincerely,General Manager.Comfort Inn & Suites
par un voyageur
Publié le 16 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2023 par K/ Patel , Gestion de l’hôtel
Thank you for staying with us and give us such positive comments it means a lot to us ! We at Confort Inn of Navasota we are committed to give great experience to each of our guest and We glad you have noticed it .Hope to see you come back soon !Sincerely;Hotel Manager
