Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,9 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Francois, Thank you for taking the time to complete our guest survey. Myself and the staff are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann RediResponse Specialist
par un voyageur
Publié le 14 oct. 2022 sur Expedia
C'est un trou qui héberge des gens à long termes sur l'aide sociale. On dirait des gens qui viennent de sortir de prison. Les corridors sentent le pot... dans l'ensembles tout est dégueulasse. La litterie avait du vomit dessus. J'ai passé une nuit d'enfer avec de la violence dans les corridors.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par AO, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I am sorry that your experience did not meet your expectations. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur de Thetford Mines, P.Qué
Publié le 19 mars 2019 sur Expedia
Not much isolated and train makes a lot of noise during night
Commentaires de Gestion de l’hôtel
25 mars 2019 par Pamela Silva, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 29 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
3 déc. 2018 par Pam Silva, Gestion de l’hôtel
Thank you for staying with us, we appreciate your opinion.
par un voyageur
Intéressant et propre.
Publié le 29 nov. 2018 sur HotelsEndroit calme, propre, services amicales, on à bien aimer. Nous y retournerions si nécessaire. Dommage que le restaurant et le bar ne soit plus en opération.
Commentaires de Gestion de l’hôtel
3 déc. 2018 par Pam Silva, Gestion de l’hôtel
Thank you for staying with us, we appreciate your opinion.
par un voyageur de KAILUA
Publié le 10 mai 2024
par un voyageur
Publié le 18 mars 2024 sur Expedia
The elevators were questionable as far as safety due to Felt like cables were about to break off, also smell like urine in the elevators, the hallway smell like really bad smoke, noise of animals, whining at three 4 o’clock in the morning didn’t help as well also, I’m a disabled veteran and they placed me on the sixth floor of the building and when the elevators broke down, I had to walk all the way up to six floors when I asked for a first floor vacancy, I guess if you wanted a cheap room and you’re pinching pennies then sure you can stay there, but I will not be staying there again, The only reason why I did stay there is because it was conveniently close to where my family lives, Next time I’ll just drive an extra five minutes
Commentaires de Gestion de l’hôtel
20 mars 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Antonio,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - New Britain. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room, the noise the pets made and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Rest assured that we take these complaints very seriously and will be taking them into consideration as we strive to improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Joshua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 10 mars 2024 sur Expedia
Bed and shower were fine - Lobby consists of some chairs and a coffee station - hotel allows smoking in some areas along with pets so you'll smell that and hear occasional barking. Decent enough accommodations for the price however, there's a bit of a bug issue so make sure to keep your luggage, etc closed up when not getting stuff out and off the floor is better.
par un voyageur
Publié le 3 mars 2024 sur Expedia
This was an awful experience, I had reservations for two nights. When you walk in there’s a smell. Is smelled bad. The bed was so hard it felts like laying on a cardboard box. Get up Saturday to go and our rental car is GONE!!! Find the police and they say check with the hotel it was probably towed… what?!?!? Go to the front desk and they say yes and tell us to call. Why won’t you call and confirm we were actual paying hotel guests. We call D&L Auto Body and they tell us we have to come get the car and pay them. Are you serious!?!?! We check in at 1 am and up to go at 9 am and our car is GONE!! Gone off the property we’re renting from and the don’t try to retrieve it for us. We had to check out and not chance having our car stolen again. This was a big scamming trade off between this hotel and tow company. Just so wrong.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Nathaniel,We are sorry to hear your recent experience at the RED ROOF INN HARTFORD - NEW BRITAIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
