Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Matthias, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 1 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2023 par General Manager, Gestion de l’hôtel
Dear ordax, We appreciate you taking the time to leave your generous rating regarding your recent visit to Holiday Inn Express New York City Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Médiocre
Publié le 8 oct. 2023 sur HotelsPersonnel désagréable. Clef qui se démagnétisé tous les deux jours. Ascenseur que l on attend beaucoup. Salle de petit déjeuner de 50 personnes donc inutile de dire la galère pour avoir une table le matin. Seul point positif, proximité de Time Square. C est rout
Commentaires de Gestion de l’hôtel
9 oct. 2023 par General Manager, Gestion de l’hôtel
Dear Lucien, We're genuinely sorry to read about the issues you faced during your stay. We apologize for any inconvenience caused by the key card, elevator wait times, and breakfast area. Your thoughtful remarks are invaluable to us, and we're committed to addressing these concerns to enhance our services and accommodations moving forward. Despite these challenges, we're pleased to know that you found our proximity to Times Square convenient. We hope you'll consider giving us another opportunity to provide you with the outstanding stay you deserve.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2023 par General Manager, Gestion de l’hôtel
Dear henri, Thank you for choosing Holiday Inn Express New York City Times Square and for the excellent rating. We are thrilled to know we met your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 21 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2023 par General Manager, Gestion de l’hôtel
Dear Christine, Thank you for being our guest at Holiday Inn Express New York City Times Square. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 6 sept. 2023 sur Expedia
Pour le prix (1200€ pour 5 jours), j'ai trouvé l'hotel relativement médiocre. Certes, il est très bien situé, mais les prestations sont très décevante :
- Propreté : ca laisse à désirer. J'ai retrouvé plusieurs fois des cheveux dans ma baignoire. J'ai aussi eu la désagréable surprise de recevoir des serviettes sales, avec des traces de fond de teint (j'espère que c'était bien ça et pas autre chose). Ma poubelle a disparu pendant 24h... bref, à revoir !
- Le personnel n'est pas aimable : pas souriant, pas de bonjour ni de formule de politesse, aucun effort d'amabilité... très décevant.
- L'état général de l'hotel laisse à désirer : parties communes peu entretenues et sales.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Alexis, Thank you for your honest evaluation. Please accept our sincere apology for any oversights with the room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to New York.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 1 sept. 2023 sur Expedia
Well located
Commentaires de Gestion de l’hôtel
2 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Liette, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 30 août 2023 sur Expedia
I pay two amout on my crédit card for the room, that a big mistake and the hostel don't pay back....
One over 1400$ and an other more than 1500$!! For 4 night ! The price was 1400 and they take two time the money on my crédit card ! I am so deception !!
Commentaires de Gestion de l’hôtel
8 sept. 2023 par General Manager, Gestion de l’hôtel
Dear camille, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 28 août 2023 sur Expedia
Emplacement parfait pour visiter New York
Buffet du matin complet, bien mangé
Employés de la réception peu sympathique
Commentaires de Gestion de l’hôtel
29 août 2023 par General Manager, Gestion de l’hôtel
Dear Caroline, Thank you for the review of your recent stay at the Holiday Inn Express New York City Times Square! We are pleased you found our location perfect for your plans. However, we apologize for the service issues you had. This is not typical nor acceptable, and we will look into the matter to ensure it is not repeated. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warmest Regards,Laurie MiskoGeneral Manager
par un voyageur
Publié le 23 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2023 par General Manager, Gestion de l’hôtel
Dear Simon, Thank you for taking the time to post a nice rating of Holiday Inn Express New York City Times Square. We always want our guests to have a pleasant experience, and we are glad to see we could accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Warmest Regards,Laurie MiskoGeneral Manager
