Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de san diego
Publié le 1 mai 2024
No toilet paper. Bathroom and kitchen sink don't drain.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Susan, Thank you for your review. We deeply regret to learn about the maintenance issues you encountered during your stay. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 16 avr. 2024
I didn't like anything. The reason we chose this hotel is because it was close to the airport and we had a flight the next day. My husband had stayed at an Extended stay america in the past, however, not at this one. He said it was ok for a night stay. This location was disgusting. Our room windows were left open, the room smelled like cigarettes and marijiuana, and when we opened the bed the sheets hadn't been changed. They were dirty and had loose hairs! DISGUSTING.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jaime, Please accept our apologies for not living up to your expectation during your recent visit to our hotel, especially the issues you encountered in your suite. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 19 mars 2024 sur Expedia
I did not like that the room was not properly cleaned. The floors had not been properly swept and mopped. The room had a "wet dog" smell. The curtains were stained and filthy. It was a disappointment.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Blade, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orange County. Sincerely,Hotel Management
par un voyageur
Publié le 19 mars 2024 sur Expedia
Bare bones, but clean and convenient. We had some loud tv neighbors up all night. Staff was friendly.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Mark, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering our friendly staff, please return, and we welcome you for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 18 mars 2024 sur Expedia
par un voyageur
Publié le 18 mars 2024 sur Expedia
par un voyageur
Publié le 16 mars 2024 sur Expedia
par un voyageur
Publié le 15 mars 2024 sur Expedia
Been using Expedia for flights for 20 years. I don't know what kind of dope deal Expedia has with Extended Stay, but I am done with Expedia. In a hurry, paid $240 online for a room I figured should have been around $100. Checked in. Trash bags, someones sock, other trash scattered in the hall on the way to the room. In the room, turned down the bed to find rice!?! plastic and dirt on the sheets. No blanket. I stripped the bed, I got new sheets and blanket, I made the bed. It was to late for us to change hotels. No shampoo. No soap. Microwave had melted cheese on the turntable. WTH! Next morning, trash bags, trash and sock still in hall. Breakfast?!? was litteraly a chocolate cupcake and weak coffee. Should have paid $80 at Motel 6.
Goodbye. Never again!
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Timothy, Thank you for taking the time to review our hotel. We apologize for any inconvenience and disappointment you faced during your stay. What you have described falls below the standard we wish to uphold. Your comments are invaluable as we continually strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a satisfying visit. Thank you for choosing us, and we look forward to making it up to you by exceeding your expectations next time you're in the area.Sincerely,Hotel Management
par un voyageur
Publié le 15 mars 2024 sur Expedia
The staff were nice, but they just seemed short staffed. I had to wait about half an hour to check-in and then my key card didn't work. The elevator smelled of weed and there seemed to be this weird balance of people staying for a night versus people that were living there.
Old clothes were left in the bathroom and it just seemed really run down.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Anna, Thank you for being our guest and sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. We have also noted your comments about the various issues you described and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you again for your review. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 14 mars 2024 sur Expedia
