Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Pagosa Springs, CO
Great location
Publié le 23 juill. 2023 sur HomeAwayThe location of the unit is great—right down the street from beach access. However, the unit was not perfect. We are a family of five and I prepared all of our meals to save money. The kitchen was fairly well equipped until I opened the silverware drawer. There were only 3 forks. I called the management company and was promised that someone would bring more forks but that never happened. The furniture is a bit stained and shabby. The sofa smells faintly of urine. Not nice! The beds were comfortable. The owner should invest in a couple of chest of drawers for the bedrooms for guests to unpack clothes. Everyone had to live out of their suitcase. There is a washer and dryer in the garage which was great. And there is a garage for our car and that was really, really great.
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
Hi, Katie. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the amenities and location of our home. We sincerely apologize for the issue that you encountered with the uncleaned furniture and sofa. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Close to beach but terrible condition
Publié le 10 févr. 2023 sur HomeAwayThis house is close to the beach as advertised. However, it is very poorly kept up. The furniture is broken and stained. My mom cut her foot on the broken coffee table. More disappointing we’re the beds. All three are cheap thin mattresses that are on slats (not a platform). The master bedroom is the worst. The bed slats were broken so there was nothing supporting the 2inch mattress. We contacted them multiple times and got no response! Huge waste of money! Total disappointment for our family vacation at Christmas this year! Got hope exhausted with sore backs after sleeping on the floor!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Allison. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. The comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace. We are working diligently to ensure your concerns are addressed appropriately. We appreciate you letting us know there is room for improvement and we hope we have the opportunity to host you for an outstanding stay.
par un voyageur
Not clean, no parking, and no communication with host
Publié le 1 nov. 2022 sur HomeAwayI really wanted to like this place. But it was honestly one of the worst rental experiences I’ve had. There was supposed to be guaranteed parking in the garage, but the tenants in the rental unit upstairs parked in the middle of the garage every day so we had to park over a mile away. The conditions of the unit were not great. Extremely poor water pressure, low lighting, the floors were very gritty and sandy, and the sink in the guest bathroom was clogged with hair from a previous renter. I tried contacting the host and received a lukewarm response and an unfulfilled promise that they would come out and fix the issues with the parking and cleanliness. I would not recommend staying here.
par un voyageur
Great Property!
Publié le 9 mars 2022 sur HomeAwayGreat location! Just two blocks from the beach.
