Note fondée sur 409 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Hotels
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Rod is very friendly and helpful and so is Terrell..
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dekeysha, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with Rod and Terrell to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to our area.Sincerely,Hotel Management
par un voyageur
Publié le 1 févr. 2024 sur Expedia
I like the rooms and staff.i don't like that they wash our lining and give it back there should be more towels and wash clothes and sheets to provide guest when needed
par un voyageur
Publié le 4 janv. 2024 sur Hotels
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Both rooms had roaches, one room had no microwave and fridge was warm, bo wash clothes in rooms, sofa bed had crumbs, staff was very friendly but hotel was not uo to par.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Helen, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
par un voyageur
Publié le 31 déc. 2023 sur Expedia
I wish I would have read reviews before booking. We just needed a clean place to stay while we visited Busch Gardens and I always book a place with breakfast because it easier than trying to get the kids out to a restaurant in the morning.
There was dirt on our sheets in the made beds, the furniture was not clean, the floors were just swept in the main walkways but not around the walls or under/near furniture, and the 2nd night we found a german roach crawling up the wall. Their "breakfast" is just snacks of prepackaged muffins, oatmeal packets and snack bars on a tray in the lobby and that is it. We could have stayed somewhere much nicer for what I paid and with a full breakfast.
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Charles, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for any breakfast-related concerns. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
par un voyageur
Publié le 22 déc. 2023 sur Hotels
par un voyageur
Never go to this place
Publié le 10 déc. 2023 sur HotelsIt was terrible bugs and stains everywhere stunk could only stay half the night had to leave couldn’t sleep cause of bugs crawling on me and everywhere won’t never go back
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Jason, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We have also addressed your concern with the housekeeping team. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 4 déc. 2023 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Tiffany, Thank you for staying with us and for taking the time to leave your comments. It was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely,Hotel Management
par un voyageur
Publié le 1 déc. 2023 sur Expedia
Loved everything about my stay
