Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2022 sur Hotels
Just ok
Old hotel renovated
Small rooms
Commentaires de Gestion de l’hôtel
7 août 2022 par Alicia - FOM, Gestion de l’hôtel
Thank you for staying with us and sharing your feedback.
par un voyageur
Desapointed
Publié le 2 août 2022 sur HotelsOld hotel renovated with small rooms
Bad odor and warm in corridors
Beds very comfortable
Good area
Commentaires de Gestion de l’hôtel
3 août 2022 par Alicia, Gestion de l’hôtel
Thank you for staying with us and taking the time to leave us feedback.
par un voyageur
Publié le 8 oct. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2018 par Management , Gestion de l’hôtel
Thank you for the excellent review Martin
par un voyageur
Publié le 3 mars 2024 sur Expedia
Came to town for Tom Segura this weekend who was preforming at the casino and was disappointed in the cleanliness of the hotel. Thankfully the sheets were clean but everything from the flooring to the upholstered furniture in our room looked and smelled musty. We were not comfortable removing our shoes in our room. The pictures of the hotel do not accurate depict how dated this courtyard Marriot is. For $300 a night, you’re better off at a much cheaper motel for the same quality of experience. Having stayed at many Marriott’s in the past, this was by far the worst experience. However with that said, the staff was lovely.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Carol, Gestion de l’hôtel
Dear Anne, We're genuinely sorry to hear about your recent experience at our Courtyard Marriott. Your feedback is invaluable to us as we continuously strive to provide exceptional stays for all our guests. It's disheartening to learn that the cleanliness and overall condition of your room did not meet your expectations, and we understand the importance of feeling comfortable and at ease during your stay.Rest assured, we take your concerns seriously, and we will be addressing them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Your comments regarding the discrepancy between the hotel's portrayal in pictures and its actual condition are duly noted, and we'll work on improving the accuracy of our online representations.We truly appreciate your recognition of our staff's efforts. Delivering excellent service remains our top priority, and it's heartening to hear that our team members made a positive impression during your visit.We sincerely apologize for falling short of your expectations and hope that you'll consider giving us another opportunity to provide you with the exceptional experience that Marriott is known for.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Carol, Gestion de l’hôtel
Dear James,Thanks so much for taking the time out of your day to leave us a review.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The parking lot/lobby not signed very well as it shares a parking lot with another suite. Front desk check in took a bit longer than I have experienced at other places. There was a sign up stating the staff would be back in 5 mins.(Trust me I understand staffing issues) however when they got back they took multiple phone calls before checking me in by that time there was a small line of people. Other than that no issues.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Carol, Gestion de l’hôtel
Dear Abigail,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent visit.Regarding the parking lot and lobby signage, we understand the importance of clear directions and are working to improve the signage to avoid any confusion for our guests sharing the parking lot.We also apologize for the delay during check-in and the multiple phone calls that further extended your wait. We are actively addressing our staffing procedures to ensure smoother check-in processes in the future.We appreciate your understanding and patience, and we're glad to hear that aside from these issues, you had an overall positive experience with us. We hope to welcome you back soon and provide you with an even better stay.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
I was not impressed with the hotel. Very basic, it seems that the garbage was picked up at 4 am.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Carol, Gestion de l’hôtel
Dear Julia, Thank you for sharing your feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the timing of the garbage pickup. We understand the importance of maintaining a peaceful environment for our guests and will review our garbage collection schedule to minimize disruptions in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Staff and accommodations were outstanding
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Carol, Gestion de l’hôtel
Dear Domenick,We love to hear that. Thanks so much for taking the time out of your day to leave a review.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Clean overall nice rooms
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Carol, Gestion de l’hôtel
Dear Besmir,Thanks so much for taking the time out of your day to leave a review.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Carol, Gestion de l’hôtel
Dear Lisa,Thank you for your feedback! We would love to host you again and deliver even better service.
