Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
18 nov. 2019 par christian flores / mayordomo, Gestion de l’hôtel
Buenos días estimado cliente
Estrella Muchas gracias por elegir Villa del Palmar Flamingos Riviera Nayarit como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Me complace saber que nuestro equipo ha contribuido enormemente para que su estadía sea memorable. Estamos comprometidos a brindarle un servicio excepcional, y agradezco sus amables palabras que enviaré a todo nuestro equipo con gran entusiasmo. siempre a sus ordenes
par Amine de Paris
the best
Publié le 15 nov. 2015 sur HotelsAllez y, vous ne le regretterez pas.
bel hôtel, belle plage, bonne accueil, personnel aux petits soins et clientèle nord américaine très sympa.
les chambres sont grandes et confortables.
le lieu est idéal pour les couples et familles.
a refaire.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Estimada Griselda, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Beautiful place, but lacking restaurant choices
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
par un voyageur
Never again!!!
Publié le 7 févr. 2024 sur HotelsDon’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time.
After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready.
That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Excelente lugar para descansar, personal muy atento y amable, todo muy limpio, alimentos excelentes. ¡Felicidades a todo el personal !
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Estimado Rogelio, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.
par un voyageur de Rolling Hills Est
Publié le 27 janv. 2024 sur Expedia
I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Great resort-quiet-clean-beautiful pool and beach
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Miguel Velasco, General Manager, Villa La Estancia, Gestion de l’hôtel
Estimado Luis, Muchas gracias por tomarse el tiempo de compartir con nosotros su experiencia en Villa La Estancia Riviera Nayarit. Me complace saber que tuvo una experiencia inolvidable y que el equipo le brindó un gran servicio.
