Avis Modern house on the lake with private dock, hot tub, air hockey & central AC

Our group NEVER plans to stay here again. Between the dusty windowsills, cobwebs everywhere, and a DEAD MOUSE left in a trap, it was as if the place haven’t been cleaned in forever. The mouse was also next to other traps, so we had a hunch that there might be a rodent issue at this location. The LEAST the cleaning crew could have done is take out the old mouse and reset the traps. The most irritating part was that the oven DID NOT WORK. We brought food to cook, so having a broken oven was extremely inconvenient. We called the housing company on the first night and they told us that someone from maintenance would check it out the following morning. Maintenance NEVER arrived. We made sure to remain in contact for updates all day, but they continued to tell us that they could not provide updates. By the time we left, no one from maintenance ever showed up and most meals had to be improvised. Absolute abhorrent customer service. Another major issue was that the frame of a queen bed was broken, so we had to move the mattress to the floor to allow two people to sleep in it. The remaining issues were relatively minor, but still made our stay unpleasant. The fireplace did not work. Multiple drawers in the fridge/freezer were broken and would nearly fall out of place. One room falsely advertised that there was a king bed + double sofa bed (but there was no double sofa bed in that room). There were more issues to address, but this review has a character limit.

We had a confirmation for 4pm check in. Upon arrival cleaning had just begun and from what I could see it hadn’t been cleaned recently. The house cleaner that was on site was very apologetic and stated she was unaware of us checking in at 4pm. I rented this house for our family to stay in while we were there for a funeral. I certainly did not appreciate the added stress to an already emotional time. A second cleaning crew arrived to help but we were still late in being able to get ready for the service. You definitely need a car that can handle the icy driveway. The dishwasher was full of dirty dishes that had been sitting for a while from the looks of them. Freezer has a broken drawer, one tv didn’t work, the oven pilot light was out, fireplace did not work. We didn’t attempt the hot tub due to many inches of snow on top and getting to it. The house itself has a wonderful layout and location. Furnished nicely however beds need to have mattress covers over stained mattress. Sheets and towels provided were nice but I don’t believe that the blankets and comforters were washed and clean for our use. I would not rent again using VACASA. I booked and paid days before our arrival and expected to have a better experience with this property.

The property was not cleaned when we checked in. But the cleaning staff was there within 30 minutes and did a very thorough job. There were cobwebs outside and the rain gutters were clogged (and still are). Windows were dirty (and still are). The traffic noise made it hard to sleep. Part of the baseboard are missing in the bathroom upstairs and there is pink mold growing in the bathtub area. The fire pit could not be lit. There are 2 dirty, rusty lounge chairs by the propane tank on the patio. The grill had to be cleaned before we could use it and there is a lot of grunge on the underside where the doors are. The property could use a good going over to make it really special. We enjoyed the hot tub, the kitchen was clean and there were lots of activities in the area. Good restaurants, too.

House was in a great location in the lake and we enjoyed the space.