Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Terrebonne
Publié le 3 déc. 2022 sur Expedia
Il a fallu changer de chambre...le système de chauffage étant désuet et à demi opérant. Les planchers ont l'air propre, car c'est en bois de couleur neutre, mais passez un linge dessus et vous verrez qu'il n'a pas été nettoyé depuis très longtemps. Ils ont possiblement apporté des rénovations, mais les racoins sont sales et usés. Les charriots pour transporter nos effets à la chambre sont vraiment inadéquats et vieux. Pas croyable pour un Country Inn ! Déjeuners très ordinaires, le minimum.
Commentaires de Gestion de l’hôtel
5 déc. 2022 par carolyn, Gestion de l’hôtel
We apologize if we fell short of your expectations during your stay. We take all reviews seriously and use them for growth and improvement. Perhaps if your future travels bring you our way, we can show you a much better experience!
par un voyageur de Grosse Ile
Publié le 7 avr. 2024
Room not clean or in good repair. Bad smell in the room. Refrigerator dirty and not working. Ice machine only on the first floor(We were on 5), did not work well.
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Ashley, FDM, Gestion de l’hôtel
Thank you for your 2-star review, Edward. We sincerely apologize for the issues you encountered during your stay, including the uncleanliness, disrepair, bad odor in the room, a non-functioning refrigerator, and the inconvenient ice machine situation. These fall short of the standards we expect for our guests.We've documented your concerns about the room's cleanliness and disrepair and will ensure a thorough inspection and housekeeping refresh before the next guest arrives. We're also investigating the source of the unpleasant odor to eliminate it completely. Our maintenance team will be addressing the refrigerator and the ice machine to ensure they're in proper working order.We understand the frustration of having a non-functioning refrigerator on a higher floor, and we'll explore solutions to improve ice machine accessibility for all our guests.Thank you for your feedback, Edward. It helps us identify areas where we can significantly improve the guest experience."
par un voyageur
Disappointed- never again.
Publié le 17 mars 2024 sur HotelsBest part was breakfast. Friday afternoon we checked in for 2 booked rooms so all family members to enjoy long wknd getaway. Rooms were on opposite ends of the hall. 1 room had 3 people the other had 2. Each room had 2 bath towels 2 hand towels & 2 wash clothes. Shower in 1 room had low pressure while the shower in the other room was broke so you had to hold the shower head to use it. When I reported this inconvenience of everyone showering in the 1 room all the front desk said was they'd have maintenance get it fixed. Needless to say when we checked out Sunday morning nothing had been fixed nor any apology. The family decided to NEVER stay there again totally not worth the $. We would rather pay a little more & know the rest rooms are in working order. Staff did not seem to truly care about our inconvenience. Also the pool had some trash in it,candy papers that soaked & sunk to the floor.
Maintenance is not kept up at all.
Commentaires de Gestion de l’hôtel
18 mars 2024 par carolyn, Gestion de l’hôtel
Thank you for your feedback. I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations. I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues, however non-specific, to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provideSincerelyCarolyn P.General Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2024 par Ashley N, FDM, Gestion de l’hôtel
Dear Douglas,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed your stay with us.We appreciate you choosing our hotel and look forward to welcoming you back soon!
par un voyageur
Publié le 13 mars 2024 sur Expedia
Easy walk to restaurants
Commentaires de Gestion de l’hôtel
15 mars 2024 par Ashley, FDM, Gestion de l’hôtel
Dear Cath,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our convenient location in walking distance to the local restaurants. We appreciate you choosing our hotel and look forward to welcoming you back soon!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 mars 2024 par Ashley, FDM, Gestion de l’hôtel
Dear James,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Ashley, Gestion de l’hôtel
Dear Jose,Thank you for taking the time to leave a rating of 2/10 and for choosing our hotel. We sincerely apologize that your experience fell far short of your expectations.We take guest feedback very seriously and are committed to providing a comfortable and enjoyable stay for everyone. We understand that a 2/10 rating signifies significant dissatisfaction, and we would truly appreciate it if you could share any specific details about your experience.Knowing what went wrong can help us identify areas for improvement and ensure we deliver a better experience for future guests. You can call the hotel directly to share your feedback.We value your opinion and hope that by understanding your concerns, we can regain your trust and encourage you to give us another chance in the future.
par un voyageur de Fruitland Park
Publié le 6 mars 2024 sur Expedia
Indoor pool
Commentaires de Gestion de l’hôtel
7 mars 2024 par Ashley, FDM, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to leave a perfect 5/10 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!
par un voyageur
Nasty
Publié le 29 févr. 2024 sur Hotelsit was horrible, the room was not clean at all , they had no blow dryer or towels. and they did not serve breakfast very long at all. i will never stay there again
Commentaires de Gestion de l’hôtel
29 févr. 2024 par carolyn, Gestion de l’hôtel
Thank you for taking the time to leave a rating of 2/10 and for choosing our hotel. We sincerely apologize that your experience fell far short of your expectations.We take guest feedback very seriously and are committed to providing a comfortable and enjoyable stay for everyone. We understand that a 2/10 rating signifies significant dissatisfaction, and we would truly appreciate it if you could share any specific details about your experience.Knowing what went wrong can help us identify areas for improvement and ensure we deliver a better experience for future guests. You can call the hotel directly to share your feedback.We value your opinion and hope that by understanding your concerns, we can regain your trust and encourage you to give us another chance in the future.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Ashley, Gestion de l’hôtel
Dear Alvin,Thank you for taking the time to leave a rating of 2/10 and for choosing our hotel. We sincerely apologize that your experience fell far short of your expectations.We take guest feedback very seriously and are committed to providing a comfortable and enjoyable stay for everyone. We understand that a 2/10 rating signifies significant dissatisfaction, and we would truly appreciate it if you could share any specific details about your experience.Knowing what went wrong can help us identify areas for improvement and ensure we deliver a better experience for future guests. You can call the hotel directly to share your feedback.We value your opinion and hope that by understanding your concerns, we can regain your trust and encourage you to give us another chance in the future.
