Note fondée sur 341 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Hotels
par un voyageur
DON'T STAY HERE! ROACHES EVERWHERE!
Publié le 11 déc. 2023 sur HotelsThis Hotel was less than sub-standard! I was charged extea fees & a &100 deposit that Was Not originally Disclosed! I Did Not receive the type of Room that I reserved! There were Roaches in the room even coming out from under the TV! I checked out early & Still have Not received a refund for the 2nd night, or Any type of credit for the inconvenience! Front desk was Less than helpful and extremely rude! DON'T STAY HERE!
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Hotel Management , Gestion de l’hôtel
Dear Erin, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 nov. 2023 sur Expedia
par un voyageur
Crappiest hotel - Hotels.com f’d up reservations
Publié le 26 oct. 2023 sur HotelsI made two reservations one for myself for two nights, and the other for a person that I was transporting for surgery. When I got there, the hotel only had reservations for the surgical patient. My were not found even though I had paid for both. It took over an hour just to get me in. Hotels.com is to blame for this. The lack if phone numbers on mailings also contributed to not being able to resolve this quickly. I will never use hotels.com ever again!
The hotel is a dump. No amenities beyond on bar of siao, no hair dryers, no shampoo, no kleenex. No lamps just overheard spot lights, crappy conference room chairs. Outside door lock sensors that do notvwork.
At 9:30 at night, someone on staff was useing a vacuum cleaner in the hallways when people are trying to sleep. Then between 11:27 PM and 1230 AM the fire alarms kept going in and off … NO EXPLANATION. Instead of a restful night before surgery, neither one of us slept the whole night.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Glenn, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Also, we apologize for the issues you encountered with your reservation, which led to your disappointing stay. We recommend that if you make a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We appreciate your patience and hope you will allow us another opportunity to host you.Sincerely,Hotel Management
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Staff is great. The property needs some maintenance
par un voyageur
Publié le 2 oct. 2023 sur Expedia
When I got there I was told I couldn't check in until 6 pm because I used Expedia when I showed her on my itenary that it said 3 p.m the clerk said I'm not going to argue with you they don't pay me enough so you need to take it up with Expedia and argue with them
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Bonnie, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize for your disappointing experience during check-in. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2023 sur Hotels
par un voyageur
Publié le 19 sept. 2023 sur Expedia
Great service, front desk are great as well even during closed office time
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear Jimmy, Thank you for making Extended Stay America your home away from home. It is lovely to read your review. We especially appreciate your generous compliments about our front desk and the great service our associates are known for. We will share your comments with the whole team to let them know their hard work has not gone unnoticed. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management
par un voyageur
Publié le 5 sept. 2023 sur Expedia
par un voyageur
Publié le 11 juin 2023 sur Expedia
