Note fondée sur 431 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Vivian Wever, Gestion de l’hôtel
Thank you for your stay with us, we hope to see you back soon, kind regards,
par un voyageur
Publié le 17 mars 2024
Never again. Check-in on 3rd floor, no signs, sign for lobby in elevator, can’t use elevator without room key. Carried heavy bags up two flights of steps. Bar/restaurant service terrible. Out of beer on first night there, server at dinner totally ignored us after delivering menus, another server served us after realizing we were being ignored. There was only one other table occupied. Took 1.5 hours and had to track down server to get our check. Very nice hotel with some very nice staff members…some were rude. Free breakfast was good, don’t recommend the coffee creamer or yogurt. BTW, I am not one to normally complain, this was just not a pleasant experience.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear John,Thank you for feedback.Would like to clarify that in fact there are 2 sings on the first floor addressing the hotel lobby and by the parking area as well, the color may be changed to avoid the first impression.The fact of the key in the elevator is due to safety issues, that is why coming to common areas does not need key. Aruba is very safe; however this is going as standard in Hyatt properties.Your feedback is very important to our staff.Receive our apologies for the experience mentioned below, we are focusing in training our new members very hard.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Perfect place for a short or business visit
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Andres,Thanks for staying with us!Hope to have you back someday..
par un voyageur de Everett
Publié le 22 févr. 2024 sur Expedia
This is a great property if you need to stay one or two extra nights before or after your stay in Aruba. Free breakfast and very friendly staff are a perk. Hotel is newer and modern, but cleanliness was lacking with unknown substances on the walls in bathroom and next to bed and multiple hairs found in room on check in. Be aware taxi minimum is $21 to drive less than 2 miles to downtown under 7 minutes. Hotel is at the airport so perfect to walk over to the airport on your way out of the country.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Stephanie,We are so happy that you enjoyed our complimentary breakfast, and our beautiful Hyatt Place..In fact, being close to the airport and close to all the activities is a plus.Can not wait to have you back!
par un voyageur
Publié le 22 févr. 2024 sur Expedia
The staff was cordial and friendly. The breakfast was delicious. I had a wonderful time and a great experience. Very small issue was the carpet in the room. The carpet had an odor and was old and discolored. The room would look and smell so much better without the carpet.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Myrtle,Thank you for your comment, and it is so nice to see that you enjoyed our complimentary breakfast buffet.We are always pending on our guests feedback to continue improving..
par un voyageur
No hot water & 2 hour wait for food/drinks!
Publié le 19 févr. 2024 sur HotelsAbsolutely awful!
Checked in for the night and check-in was smooth, Mohamed was great. However the staff failed to tell us there was no hot water!!!
We got to our room which smelt of damp. At this point we didn’t realise no hot water, we just put baggage down and went for some food in the bar.
Ordered food and waited 2 hours! Yep 2 hours. We weren’t the only ones as all customers were waiting for food & drinks.
Eventually got our food and the curly fries were just the chip ends that be left in the bottom of the bag - deep fried and served!
As we went bag to our room there was a letter to inform us that there was no hot water. Apparently this had been the case for 2 days but we were not told at check-in.
Breakfast - no English breakfast tea. Breakfast choice was ok. Would not stay here or recommend this hotel. Very disappointing for a Hyatt at £425 a night!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Manpreet!We appreciate your compliments to Mohammed! we will celebrate with him. Our asset is our people.Our apologies with the lack of information on the situation you experienced; it was an emergency that now is more stable.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
I was looking forward to spending my birthday in Aruba. I was very disappointed in the hotel. I took the shuttle into downtown and was told I would be picked up. The shuttle never showed. I had to pay $24 back to the hotel. Also, there was no hot water for the last day and a half of my trip. I was refunded for one night but I should’ve been refunded for the half day. It is almost 90 degrees in Aruba and I was not able to take a shower. The staff were rude and acted as if I had done something wrong. Never will I stay here again!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Wency van der Biezen, Gestion de l’hôtel
Dear Felicer,Thank you so much for your feedback. We do want to take the opportunity once again to apologize for the shortcomings you experienced during your stay. Unfortunately, the issue with the water heater went unsolved while you were still here. Hopefully you will give us another opportunity to host you in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Andre,Thank you for your preference!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very bad experience staying there. The room was tiny and had a strong new furniture smell. There was no hot water for shower( only lukewarm) and it seems that we were not the only one had this issue. Swimming pool was very dirty. The front desk staff lacked efficiency and not very friendly. The worst dinner experience. Took 1hr or even longer for the simple food to arrive, and the waitress got our order wrong two times. When we were checking out, they tried to put someone else’s bar order to our tab… good we argued against it. The only good thing I could say is the breakfast was good. We do not recommend this hotel at all.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Wency van der Biezen, Gestion de l’hôtel
Dear Yiwen,Thank you for taking the time to review us. I would like to apologize for any inconvenience you experienced during your very short stay with us. Only with feedback like yours, can we work on improving our product and ensuring unforgettable experiences.We do hope you will give us another opportunity to host you in the future.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
I was very happy by the way the staff treats me at Hyatt place , her name is candy , her warm ness was felt from the heart , I was very please and felt like family , this was my first time there and I am sure I’ll return , thanks again to the staff at Hyatt place , especially to Candy , I will always remember my first visit to Aruba and how I was treated
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hyatt Place Management, Gestion de l’hôtel
Dear Marlene,It is very nice to see your comments about the Hotel and about Candy's service.Loved to have you back
