Avis Pet friendly Lakefront Duplex -2 Kitchens, pool, hottub, putt putt, bocce ball

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your first visit to Orlando was a great one and that you enjoyed your stay at our property. We take great pride in providing a clean and spacious environment for our guests, and it's fantastic to know that it met your expectations. Your kind words regarding our responsiveness and the impression we left mean a lot to us. We appreciate your recommendation and hope to have the pleasure of hosting you and your guests again in the future.

We want to extend our sincere apologies for the less-than-ideal experience you had during your recent stay. We take all feedback seriously and are committed to ensuring our guests have a comfortable and enjoyable stay. The issue you mentioned concerning the strong smell of mold/mildew on the first floor is certainly not the standard of hospitality we aim to provide. We understand that this was both inconvenient and concerning for you and your guests. We genuinely appreciate for bringing this to our attention. Upon receiving your feedback, we took several immediate actions to address the issue. We set up a dehumidifier on the following day, and we had a mold/air quality specialist inspect the property on the day you checked out. Fortunately, the specialist did not find any mold, which was reassuring. We also appreciate the feedback from our cleaner, who noted that the smell resembled wet towels. After your departure, it was noted by our team that the smell was less noticeable and might be associated with the piles of wet towels left throughout the house. Furthermore, one of your party members messaged us, suggesting that the house's proximity to water might be a contributing factor to the odor. We acknowledge that this could be a possibility, and we are exploring ways to mitigate any such issues in the future. We also regret that your initial attempts to contact us did not yield a satisfactory response. We have reviewed our communication processes and have implemented changes to ensure more prompt and empathetic responses in similar situations going forward. Your feedback is invaluable to us, and we genuinely appreciate your perspective as seasoned Florida residents. We assure you that this is not the standard we aim to maintain, and we are determined to prevent any recurrence in the future.

Thank you, Bonnie! It was a pleasure hosting you. We'd absolutely love to have you back again anytime!