Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cheer Team Stay
Publié le 29 avr. 2024 sur HomeAwayNeighborhood was quiet, new and easy to get to. House was very nice and updated. Beautiful pool! The only negative was that there were no ceiling fans in the house to help and the fridge and the dishwasher had a fishy smell as if they were off for awhile and not used and then turned back on.
Commentaires de Gestion de l’hôtel
14 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Terri, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found a few issues in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Property as advertised, service not
Publié le 5 févr. 2024 sur HomeAwayThe house was as advertised, clean. The service experience was terrible. It was very difficult to reach a support person either before or during our stay. There was no attitude of being interested in helping us have a nice stay, more about “our policy says….”. An example is that I noted somewhere that we had to request that you activate the jacuzzi (for and extra fee over and above the price we paid). With some effort, I was able to reach the Vacasa support desk a couple of days before our stay and was told that I’d missed the deadline to request that. A better answer would have been something like, “We ask for 72 hours notice but will do our best as we’d like your stay to be as pleasant as possible.” I simply got “Our policy is 72 hours”.
Once we checked in, we found that the internet did not work, neither did any of the TVs or the system in the home theatre. I reached out to rectify that and, after a long wait, spoke with the Vacasa support desk. A restart of the modem didn’t fix the issue with the internet and TVs so I was told they would send someone out. That never happened so we had no internet or entertainment for our stay.
So, the net of it is that a home that was marketed as having a home theatre, heated pool and jacuzzi had none of those things for us. Not at all worth what we paid.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par VrboOwner, Gestion de l’hôtel
Kevin, we're glad that our home met your expectations and was clean but we are disheartened that you were disappointed with our service. Please know that we are committed to providing exceptional guest service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Additionally, we are sorry that the pool heat was not working during your stay and that the WiFi was down. We are glad to report that they are in good working order now and we apologize for the inconvenience you encountered. Additionally, instructions on how to use the TVs in the home theatre will be posted and we appreciate your feedback as we view it as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Birthday stay
Publié le 23 janv. 2024 sur HomeAwayThe house was perfect for the group we had . We had a great time and would book it again. Joel , the contact host was super quick in his responses and really took care of any concerns that came up .
par un voyageur
Nice
Publié le 26 déc. 2023 sur HomeAwayThey need more pots and pans and the pool wasn't heated as we had requested on booking months ahead and followed up before the 72hr prior. Otherise it was a lovely property with plenty of space.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Tegan. Thank you for your review. We are happy that you enjoyed our place. We apologize if there was a lack of pots and pans and will be sure that our local team is aware so this can be addressed. We are sorry for the oversight with the pool heat, ut are glad that we were able to send someone to assist right away. Thank you for staying with us. We hope that you'll visit again.
par un voyageur
House
Publié le 5 déc. 2023 sur HomeAwayThis house was amazing.. And the pool was the best so make sure you get it heated
par un voyageur
Great place to stay
Publié le 14 nov. 2023 sur HomeAwayThis property is very nice. It was a very great place to stay. The pool and extra spaces, novie theater was a bomb. Ill recommend this property.
par un voyageur
Family Reunion Shenanigans
Publié le 3 sept. 2023 sur HomeAwayGreat place to host a family reunion. Spacious rooms with private bathrooms. Lots of room to socialize and play. A nice relaxing private pool. The kitchen can accommodate cooking for a large good, it has 2 of all major appliances. Would definitely rebook this location.
par un voyageur
75th Birthday Party
Publié le 19 juin 2023 sur HomeAwayVery nice property with plenty of room for everyone. Spent the weekend celebrating my father’s 75th birthday as well as Father’s Day. Had a blast!
par un voyageur de Highlands Ranch, CO
Great Place for a Group of 16 Golfers
Publié le 28 févr. 2023 sur HomeAwayWe had 16 guys on our annual golf trip. The house was perfect. Great big dinning table that fit us all, clean, plenty of rooms beds and a wonderful heated pool and hot-tub. Would stay here again.
par un voyageur
Nice house. TERRIBLE management
Publié le 9 janv. 2023 sur HomeAwayThe house was very spacious and fit my large family well. The outdoor space was really nice for the size group that we had as well. However we had A LOT of issues with this house. We paid for the pool and spa to be heated. They were both freezing the day we arrived. I contacted the management company who assured me they were reaching out to the local management to deal with the issue. The house was pretty dirty and lots of things were broken. The refrigerator door had chocolate on it. There were red spots that looked like blood on the floor upstairs. After being at the house an hour, the bottoms of our feet were black. The ice maker door was broken. There was no knob inside one of the bathrooms so you couldn’t get out of the bathroom. Multiple beds only had a fitted sheet and top sheet (no comforter or blanket). There were not enough towels for the amount of people we had staying. The kitchen was not well stocked. There were tons of margarita glasses but no normal drinking glasses. There were 2 dishwashers in the house. One never drained so it was unusable. The other was hit or miss on whether it got the dishes cleaned or not. I contacted the management company multiple times and was told the local management company had been contacted and would call me soon. No one ever called. We stayed for a week. The least that should have been done was a phone call. I will never rent again through Vacasa management company.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us, Allyn. We are sorry to hear that the house did not meet your expectations. We sincerely apologize for the problems you had with our amenities and the difficulty communicating with a member of our team. We appreciate you notifying us promptly of all the issues you encountered so that we could take the appropriate steps toward a resolution. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
