Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Property was dirty.
Rooms dirty
Linens dirty
Price was ok.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sharon,We're truly sorry to hear about your disappointing experience with cleanliness during your stay. This falls short of our standards. We will address this promptly to ensure our rooms and property meet the high standards we aim for. We appreciate your feedback and hope to have the chance to regain your trust in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 18 avr. 2022 sur Hotels
Odeur forte de desinfectant dans la chambre, difficulter à respirer. J'ai demandé une autre chambre, le management a refusé car il disait pas autre chambre de disponible. Il a fait une cancellation pour cette chambre, confirmation 81639ED050966, numero de cancellation 279-666158, 15 avril 2022.
Commentaires de Gestion de l’hôtel
29 avr. 2022 par Hotel manager , Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Médiocre
Publié le 20 mars 2022 sur HotelsLes chambres ne semble pas avoir été nettoyée depuis longtemps. Déjeuner mediocre manque de tout, ne vaut pas du tout le prix payé.
par un voyageur
Publié le 20 févr. 2020 sur Expedia
Nous étions supposé avec une chambre non fumeur et il avait une forte odeur de cigarette et la propreté laissait à désirer.
Commentaires de Gestion de l’hôtel
22 févr. 2020 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay.
Sincerely,
Hotel Manager
par un voyageur de Quebec
Publié le 9 janv. 2020 sur Expedia
Chambre rénovée sauf la salle de bain. Fortes odeurs de nettoyant.
Commentaires de Gestion de l’hôtel
11 janv. 2020 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for being a guest at our hotel. We are sorry for the inconvenience caused to you because of some on-going renovation work in our hotel. We understand your concerns about the trouble you had to face. We apologize for it. Please expect the top-notch facility in the next few days that would be available to you & our future guests. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.
Sincerely,
Hotel Manager
par un voyageur
Publié le 6 avr. 2019 sur Expedia
Les chambres ne sont pas propres
Senteurs désagréables dans les deux premières chambres qu’on nous a donné. La troisième était correcte au mieux.
Commentaires de Gestion de l’hôtel
8 avr. 2019 par Hotel Manager, Gestion de l’hôtel
Dear Guest
Thanks for stay at our hotel. I am so pleased that you liked our last room. However, We are sorry that our rooms were not properly clean and your stay as not as per your expectation. We have shared your comment on the housekeeping staff. We will surely work on it and cleaning the room. You can better experience next time. Please visit us again.
Sincerely
Hotel Manager
par un voyageur
Très bien
Publié le 3 janv. 2019 sur HotelsTout était super bien qualité prix en plus. Le petit hic est la femme de chambre n’est pas passer pour mettre du papier de toilette ni changer les poubelles. Le petit déjeuner est super bien, avec service et la dame est très sympathique.
Commentaires de Gestion de l’hôtel
8 janv. 2019 par nick, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Hiren Gandhi
par un voyageur
Publié le 4 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2018 par HIREN, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Hiren Gandhi
par un voyageur
Non-fumeurs fuyez cet hôtel!
Publié le 23 juill. 2018 sur HotelsFuyez cet hôtel, il est très beau de l'extérieur, mais à reconstruire l'intérieur. Senteur de chambres fumeur à toutes les chambres non-fumeur, et mal insonorisées. A/C fonctionne, mais odeur de vieux. Même la literie/oreillers sentent. Piscine chaude et claire, mais mal nettoyée. Déjeuner ok et bon accueil. Mon pire motel à vie.
Commentaires de Gestion de l’hôtel
25 juill. 2018 par HIREN GANDHI, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
par un voyageur
Publié le 6 mars 2024 sur Expedia
The first room they gave us smelled and had mold on the baseboards. The lady at the front desk was kind and allowed us to look at 3 other rooms. We found a room that was not moldy and didn’t smell. Unfortunately with events going on we were not able to cancel reservation to book elsewhere. We spent time cleaning the room, floor when we got there. Won’t stay there again and would not recommend.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stacy,We're deeply sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the inconvenience you encountered with the initial room and any events that prevented you from cancelling your reservation. We appreciate your kind words about our front desk staff's assistance. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
