Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello BRENT,We're sorry to hear that your stay did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had. We value your feedback and would like the opportunity to address any issues.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jon,Our pleasre as always. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
We came in very late from out of state. So we decided to sleep in. Check out is at 11am, they knocked 3 times starting at 9:30am I believe and even called. I've never experienced this before. They didnt do it at the other place we stayed at either. One of my kids had breakfast there which was limited, but thats expected for the price.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Manager, Gestion de l’hôtel
Hello Glenda, Thank you for sharing your recent stay experience. We apologize for any inconvenience caused by our check-out procedures. We appreciate your feedback on the breakfast offerings and will take it into consideration for future improvements. We hope to welcome you back for a more relaxed stay in the future.
par un voyageur de Maumelle
Publié le 13 févr. 2024 sur Expedia
This place is overpriced and very dirty.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Susanne, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We appreciate your input and will communicate your concerns to our team for further improvement.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
This property looks clean and fine in the lobby but in the ceiling of the first rooms bathroom was falling down and molding from some sort of leak. The costumer service guy was nice about it and switched our room. The second one the bed and room itself was clean. But there were red stain on the chair tag curtains, bathroom tiles and grout even the trash can. I sanitized the bathroom so we could use but we would never stay here again or recommend to anyone.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Hello Chantel, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered in your initial room and appreciate the flexibility of our customer service staff in promptly addressing the issue. We'll pass your feedback to our housekeeping team to ensure better attention to detail in maintaining the cleanliness of our rooms. We hope you consider giving us another chance to provide you with a more satisfactory stay in the future.
par un voyageur
Unpleasant
Publié le 8 févr. 2024 sur HotelsMy room smelt like onions, mold, and stinky feet. Everything in the room was slimy or sticky. I never took my shoes off unless I was in bed because of how gross everything was. The breakfast was good but other than that the stay was not. Luckily I spent the majority of my time away from the hotel...
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Hello Garret,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to provide comfortable and clean accommodations for all our guests. We appreciate your comments about breakfast and will make sure to address your concerns with the room immediately. We hope to have the opportunity to welcome you back in the future for an improved experience.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Awesome 👍
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Hello N.J.,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and apologize for any inconveniences you may have encountered during your stay. We value your feedback as it helps us identify areas for improvement. Should you have any further concerns or need further assistance, please reach out directly to our management team. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
You get what you pay for. The rate was very affordable, however the drywall had been damaged and poorly repaired. The paint was peeling off of the wall in the restrooms. The gentleman that checked us in was not very inviting and I felt as though I was being accused of having a pet in my room even though we stated we did not have a pet. Our son and another guest who was a friend wanted to play a game in the common area in the front lobby, but they were told they were not allowed to play the game. So sad when teenage boys are behaving and keeping out of trouble that they are told they can't do something.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Dani, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team takes all guest concerns seriously and will address the issues with the drywall and paint in the restrooms to ensure a high standard of quality. We will also address the matter with our staff to ensure a more welcoming check-in experience. Thank you for bringing the common area policy to our attention, we will review it with the team to ensure consistency in our guidelines. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
The tub had stains on it , I didn’t get new sheets when they did the room service it wad the ones from the night before , I know because my son had stained them and the same stain was there
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Manager, Gestion de l’hôtel
Hello Wendy, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our housekeeping team strives to maintain cleanliness and provide fresh linens, and we will address your concerns internally. We appreciate your feedback as it helps us improve our services for future guests.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Manager, Gestion de l’hôtel
Hello Steven,We appreciate you choosing to stay with us and for taking the time to leave a rating. If there are any specific concerns or feedback you would like to share, please feel free to reach out to our hotel directly. We value your input and hope to have the opportunity to serve you better in the future.
