Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Two bedroom cottage in Oviedo FL
Publié le 15 avr. 2024 sur HomeAwayPleasant home near Lake Jesup. A work in progress - needs additional work inside. Needs a deep clean and a maintenance check to assure all lights have bulbs and clean globes. Major listing issue - dishwasher indicated but none present. A disposal would also be helpful. Short stays and eating out a lot or using food delivery and takeout is best. Fridge is good; stove is old.
par un voyageur de St. Charles, MO USA
Poor upkeep of property
Publié le 2 mars 2023 sur HomeAwayLoved the location of this property so close to Lake Jessup. Beautiful old growth-old Florida feel. That said, the house was disappointing. While it has potential - it was light and bright with lots of windows for the size of the house - virtually everything was old and dirty and worn. The floors were literally filthy. I swept them twice and got tons of old dog hair, dust and grit. Then I mopped them, but could have mopped several more times to get them really clean. To be fair, the street and driveway are unpaved, so it’s almost impossible not to track in black grit. Still, regular sweeping and mopping would go a long way. The beds were clean and relatively comfortable. The amenities were scarce; one full roll of toilet paper for a 15-day stay. Bath towels were provided but no rug or bath mat. The medicine cabinet had a broken shelf which my husband fixed. The toilet seat was loose but the owners did send a handyman to fix it. He would also have fixed the medicine cabinet, but our question is why wasn’t everything checked between tenants? The kitchen looked clean but we cleaned all the surfaces anyway. The house has a full kitchen, but the electric stove has loose burners. There is no dishwasher; not a complaint, just an observation. The washer and dryer worked fine but the laundry room was dirty. The plastic shelves would have had to be cleaned before any laundry could be placed on them. Bottom line, the house could be great but owners don’t seem to care.
Commentaires de Gestion de l’hôtel
3 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback Carl. I apologize for the issues you experienced during your stay. I do assure you the floors are cleaned after each stay, in between guests. I am looking into this issue further to figure out the problem. About the broken shelf, we were not made aware of a broken shelf issue and would have been happy to repair it, had we been informed. Unfortunately, something like that, behind a closed medicine cabinet door is easy to not know about unless someone informs us. Our cleaning team does clean and inspect the house after each stay but they don't always catch every minor issue. I will definitely have someone clean off the shelves in the laundry room. Thank you for letting us know. Overall, I hope you enjoyed your stay despite the couple of issues. We do have other homes in the same area you might prefer during your next trip. We hope you'll consider one of those homes if you're in town again. Thank you for staying with us.
par un voyageur
Filthy Property - Beware
Publié le 15 févr. 2023 sur HomeAwayUpon entering the property you are greeted by the overwhelming smell of smoke. The Welcome binder is falling apart. The couch has no support and is very dated. The floors are completely filthy. I took a video of a cloth wiped across them and sent it to the property manager. I offered to clean the floors if they brought supplies. They dropped off a standard bucket and old fashion mop with no actual cleaning solution. She tried to say that maybe the maintenance crew dragged in dirt. The floor had clearly not been cleaned in months. There were 3 of us that rented the house for 2 weeks. And there was 1 full size bath towel. I did contact the property manager and she brought 4 towels to the house. The beds are extremely uncomfortable and need to be replaced. If I could have left and received a refund, I would have immediately left. Unfortunately, the property stated no refunds. I am sure that is because once you arrive, you are going to want to leave. I have always had positive experiences with VRBO. I am now second guessing my choice to use them as my “go to” for travel stays. It was a complete disappointment and waste of my over $2,000. I am wondering if VRBO has any quality controls and how they would continue to have a relationship with this property. It is zero stars.
Commentaires de Gestion de l’hôtel
6 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback Patricia. I apologize for the issues you experienced. We do not allow smoking in the home so I am not sure where the smell came from. I have called a company to come clean the couch in case the smell is coming from there? I assure you the floors were cleaned and are cleaned after each guest. We are looking into the issue to figure out what's going on. We did bring a brand new mop and bucket (as you requested). We looked at the beds and believe the issue is a box spring, and we replaced it. Regarding the refund, you never asked to leave or be refunded. If you were that unhappy with your stay you could have said something and we would have worked it out by either fixing the issue or canceling the rest of the stay and refunding the unused days so that you had a chance to find somewhere else to stay. We don't wish for any of our guests to be unhappy. In the future, we do have other houses in the same area you might like better. We hope you'll consider one of those on your next visit should you choose to return.
Thank you for staying with us.
par un voyageur
Vrbo house in south Florida
Publié le 18 janv. 2023 sur HomeAwayEnjoyed very nicely kept home. Loved the quiet, peaceful location. Enjoyed our stay & would definitely use again.
par un voyageur
Great Little Place, Great Location
Publié le 15 janv. 2023 sur HomeAwayThis is our second time staying. We truly love this place. It is a in a great location. There is great communication from the property management.
par un voyageur
We look forward to returning
Publié le 22 juill. 2022 sur HomeAwayWe absolutely enjoyed our stay in The Gator Lodge. Our stay lasted about 3 weeks while we were waiting to close on our home. Everything was so convenient and easily accessible. The home had everything we needed to make our stay as comfortable as possible. Most importantly, thank you so much for making accommodations for our pets! We sincerely appreciate your kindness.
par un voyageur
Comfortable
Publié le 18 juin 2022 sur HomeAwayIt was comfortable and convenient to many things. Great response from host.
Commentaires de Gestion de l’hôtel
31 juill. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us Marge. We look forward to hosting you again in the future.
par un voyageur
Awesome little lodge
Publié le 22 mai 2022 sur HomeAwayRented this to have somewhere to sleep for the rockville festival with turned out to be a fail so we went air boating and ate some alligator at the local restaurant, house is clean in the perfect location and neighbors are awesome too would recommend
par un voyageur de North Carolina
Oviedo
Publié le 18 avr. 2022 sur HomeAwayOverall my stay was good. The only things I ddnt like was that it was a sour smell to the water n the towels in the bedroom weren’t clean. Also, there isn’t any tvs in the rooms. I loved the egg hunt for the kids and gator feeding. Neighborhood was quiet n only 20 minutes from Orlando n one hour from Daytona beach.
par un voyageur
Nothing fancy.
Publié le 25 mars 2022 sur HomeAwayNot a fancy property, do not have high expectations. Having said that, the owners were very nice and efficient. There was a bit of an odor, especially in the room with the washer and dryer. There was not a proper door for the bathroom, it was a piece of wood with a bolt on it. The kitchen, bedrooms, TV, bathroom were all functional. It is a bit remote and dark to drive to at night, so you should have good night vision. Nearby restaurant was pretty good, unique, (alligator tacos.)
Commentaires de Gestion de l’hôtel
24 mai 2022 par VrboOwner, Gestion de l’hôtel
Thank you for your review Allan. We take guest feedback and suggestions very seriously and appreciate you bringing these issues to our attention. One of the appeals of this location (and the 7 others we host) is the secluded location, away from the loud noises and bright lights of the city. It can get dark at night but the trade off is great views of the sky and lack of extra noise to enjoy your "getaway" with us. We do hope you enjoyed your stay otherwise and will consider staying with us again in the future perhaps in one of our other houses in the same area.
