Avis Panama City Beach House 11BR 6 BA Late Summer, Fall & Winter Deals Pets OK

Thank you for sharing your experience! We're thrilled to hear that you had an awesome stay with your large group at the beach house. It's great to know that the location, house, and hospitality exceeded your expectations. We're pleased that the house comfortably accommodated your group, and that any minor issues were promptly addressed by Bob and the ECDI staff, ensuring a memorable experience for you. Thank you for your kind words and recommendation. We hope to welcome you and your group back for another wonderful stay in the future!

Thank you for your glowing review! We are thrilled that we were able to exceed your expectations and hope to host you again in the future!

We're truly sorry to hear about your disappointing experience. Your feedback is important, and we will be reaching out to discuss these issues and work towards improvements. Thank you for bringing this to our attention.

Thank you Jodi we are very happy that you had a comfortable, beautiful beach getaway.! Thank you for the 5 Star review we appreciate your kind comments. Please come back and stay with us again!

Unfortunately this guest tried to claim an unjustified refund through Vrbo and wrote this negative review that was not true when it was not granted. We encourage future potential customers to consider the reviews immediately prior and after this review for an accurate assessment especially the 5 star ratings for these categories "The vacation rental was spotless." "I was very satisfied with the condition of the vacation rental" .and "Overall, I recommend this vacation rental."

Unfortunately we did not receive any emails from this guest during her stay. She must have replied to our system generated "No Reply" email address which is not monitored. We also did not receive a call to our quality assurance customer service number which is the method for reporting any need for housekeeping or maintenace service. . Nothing is hidden from our guests. The Vrbo listing describes the house layout; "Main House (9 Bedrooms 5 Baths Sleeps 29)" "Adjoining Apartment sleeps 6" each section has an accurate description of all living areas, bedrooms, bed sizes and bathrooms. The apartment side has direct inside access to the main house. It does have a separate front door and sliding glass door access to the beach. Most customers prefer this feature especially families with grandparents or those with a young baby. Every bed in the house has high quality mattresses less than 6 months old except for the bunk room which may be where her kids were s;eeping. We have not had this report previously but will check and correct the beds in the bunk room as needed. Regarding "Everything is broken down": this is not true. None of the furniture is broken down and all furniture in the main family room is less than 6 months old. There is no black mold on the air vents. However there was dust build up on SOME of the vents that has since been cleaned. We had severe thunderstorms for 4 straight days including the day these guests arrived which caused the pool service company to be behind on their schedule. He told the guests he could not drain the pool until the following day and in the meantime he shocked the pool and would come back the next day to do exactly what she said he did. .

Thank you Drew for your 5 Star Review! We appreciate your business and glad you thought the house was great!

Thank you Mike for your 5 Star Review! We are very appreciative of your nice comments about your stay and so glad you enjoyed your stay. Please come back and stay with us again next winter.

This is a very interesting and a unfair 2 Star review You said "all cabinets & drawers in the bedrooms & bathrooms were broken off & put in the drawer" We could not find this condition anywhere in the house.