Note fondée sur 357 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Thank you for your business. We hope to have you back soon.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Guest Relations Manager, Gestion de l’hôtel
I do apologize that we were not able to meet your expectations during your recent visit. We will continue to use our guest feedback to make improvements.
par un voyageur
Discrimination
Publié le 18 févr. 2024 sur HotelsI have never had to seek a refund from Hotels.com but this time I will. I had to leave before I could fully check in! The clerk and the owner began yelling at me about my service dog. I had one small dog plus one service dog. They were asking me personal questions which is against the law and making me uncomfortable, but they were yelling at me. I have never been treated like that before. You do not have to prove your disability! They said they would refund my money but they have not. I’m trying to find a way to contact Hotels.com and I sure hope I can. I do not want to be stuck with this since I had to leave.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our pet policy and the friendliness of our hotel staff. Your feedback will be shared with upper management so we can better handle these types of situations in the future. We did refund your account as soon as we cancelled the reservation. You will now have to contact Hotel.com to receive your refund from them.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Older hotel that has been bought and refurbished to a degree that is acceptable for a less expensive night stay. I felt safe. Walls seemed slightly thin when it came to sound.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Thank you for your business, we hope to have you back soon.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would like to know what the issue was so that we can fix the problem. We value our guest and want you to keep coming back.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Great place to be i would recommend to everyone
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Thank you so much for the kind words and thank you for your business.
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2024 par B, Gestion de l’hôtel
Dear Guest, Please allow me to apologize for any inconvenience.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your reservation. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,Quality Inn & Suites
par un voyageur
Publié le 28 déc. 2023 sur Expedia
They wouldn't let us check in in. There was no cars in pRking lot. Place looked empty
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Bethany, Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience caused to you. We always try our best to accommodate all guest needs. We will continue to work to provide a better experience for our guest. Sincerly,Quality Inn & Suites
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Charged a smoking fee for not smoking. This is ridiculous I am pregnant and have never smoked in my life. DO NOT STAY HERE.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Bethany, Gestion de l’hôtel
Dear Valued guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our smoking policy on your recent visit. I have shared your feedback with management to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. Kind regards,BETHANY TANNERQuality Inn & Suites
par un voyageur
Publié le 18 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Bethany, Gestion de l’hôtel
Dear Valued Customer,Thank you for your business, and positive feedback.Rest assured we will continue to work for a better guest experience. We hope to see you again.Thank you,Quality Inn & Suites
