2/10 Terrible
Victoria, Kirkland
Travelled with group
May 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed at. I would give it 0 stars if I could. Part of the reason why I booked this hotel was because of the Eiffel Towers views, but after checking with the front desk, they told me it was only viewable from a suite on the 7th floor.
When we got to our room, I went to go take a shower and the bathtub wouldn’t drain any water and I had to shower in a bathtub of standing water.
I called down to the front desk and after waiting for someone to come up and look at this issue, I called again and they said that they would have someone come up. After waiting another 10 minutes, I went downstairs to grab a staff member and have them come up to look at the situation (I believe it was the manager on duty at the time) and she had a guy from their maintenance team meet us to unclog the bathtub. They were able to finally get the water to drain after about 10-15 minutes and said they would be back the next day.
I had also contacted Expedia and talked with a team member through Chat on Expedia’s App and they told me that they would change rooms for us and they never honored that. This went on for 4 nights.
The room was also extremely outdated, it wasn’t worth more than $100 a night and that’s being nice.
Also the walls are extremely thin and you can hear everything. The room right next to ours had people up at every hour of the night and had people coming in and out the whole time we were there for our stay.
Expedia- do better for your guests.
Victoria
Stayed 4 nights in Apr 2025