Avis Holiday Inn Express & Suites Paso Robles, an IHG Hotel

Dear Cathy Thank you for choosing to stay with us and for taking the time to leave a wonderful rating. We are thrilled to see everything went so well and hope to see you again someday. Sincerely Guest Relations Manager

Dear Blaise Thanks so much for choosing to stay with us and taking the time to leave some great feedback. Take care and safe travels Guest Relations

merci de rester avec nous et d'avoir laissé d'excellents commentaires Relations avec les clients

Dear Alexandre Thanks for choosing to stay with us and for leaving some valuable feedback! We love to see the 5/5 rating and hope to see you again in the future Sincerely Guest relations

Thank you so much for choosing to stay with us and taking the time to leave some valuable feedback. We are so happy to hear that you enjoyed your time with us and would love to see you again someday.Safe TravelsGuest Relations Manager

Thank you for sharing with us about your experience during your stay on Saturday March 16th. As your comments are very unusual for our hotel, we are taking them quite seriously. We do recognize your late-arrival at 12:19 AM and that it took our associate 11 minutes to return (per our lobby time stamped cameras) During the graveyard hours, we do typically run with a smaller staff as most hotels in our product class do. This may sometimes stretch our team a little thin in the very late evening hours. This is rarely, if ever, a problem. That being said, it was a problem during your arrival and we do sincerely apologize for this inconvenience. I do hope the adjustment to your bill and apology upon your check-out was satisfactory. Your reservation was for a room with 2 beds. We did have an upgraded room with 2 queen beds available. However, it’s our understanding that you wanted to be in the main building. We did attempt to make other options available but those were also declined by you. In regard to the challenges you experienced during your stay. The shower head, is a wand type shower head and is adjustable should one need to raise, lower or remove it and use as a hand held shower head. We’ve checked the shower this morning and found it to be in good working condition. Unfortunately we were unable to recreate the shower drain clog as it did flow fine during our inspection. The odor in the room that you mention is something we did not recognize during our inspection. Again, we do sincerely apologize for your wait at check in and will be happy to refund you for your entire stay. Please contact Expedia directly as any and all adjustments must be managed through Expedia as that’s where you booked through.

Thank you so much for choosing to stay with us. We would love to host your stay again in the future and wish you safe travels always!Sincerely Guest Relations Manager

Thank you so much for taking the time to leave some wonderful feedback regarding your recent stay with us. We are so happy to see that everything went well and would love to host your stay again in the future.Safe TravelsSincerelyGuest Relations Manager

Dear KimThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager

Dear MicheleThank you so much for choosing to stay with us and taking the time to leave some wonderful and helpful feedback. We hope you come and see us again and wish you safe travels alwaysSincerelyGuest Relations Manager