Note fondée sur 425 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Carlos, Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PAULS VALLEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
par un voyageur
Customer Service Training Needed
Publié le 18 mars 2024 sur HotelsThe service was mediocre at best. The first day I came back to my room there had been zero room service. I went to front desk and asked about getting clean bath linen and if my room was overlooked during servicing. The gentleman with about as much customer service value as a rabid dog replied, you have to request room service if you want it. I informed him that for the remainder of my stay I would like at least clean washcloths daily. That lasted for 2 days. Then again upon returning to my room, no service had been completed. Again I went to the front desk and requested clean bath supplies. Then when I checked out, bill was supposedly paid in full in advance, there was some random charge on my cc for $5.87. It was not worth the aggrieved to call and try and get it taken off. The rooms were clean, basic hotel rooms and it was quiet at night. So I guess just be happy for the small stuff when you are suddenly dropped in PV OK to bury your mom. Will not stay here again while setting her estate or ever if possible.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Carlos, Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PAULS VALLEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
par un voyageur
STAY AWAY FROM THIS CONSTRUCTION HOTEL
Publié le 16 mars 2024 sur HotelsI would highly recommend staying far away from here. The indoor pool that is advertised is out of order, the entire place is under construction and there are workers walking around everywhere. We didn't feel safe and we booked the hotel room for 2 nights and on our last night, the front desk worker came to our room and told us we werent supposed to be there. We were so confused because we paid $300 for 2 nights and she said we were only checked in for 1 night. She came back to our room two times until i had to tell her to stop coming to our room and call me on the phone.we left that night beacuse we felt so uncomfortable. what a waste of money.They are so unprofessional and i will be reaching out to hotels.com about this terrible service, stay far away
Commentaires de Gestion de l’hôtel
18 mars 2024 par Francie , Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PAULS VALLEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Francie , Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PAULS VALLEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
par un voyageur
Publié le 13 mars 2024 sur Hotels
The hotel was under renovation. The pool was closed and some carpet in hallway was missing. Our room was done , but the bathroom door didn’t latch,or lock. The front door was missing the pep hole cover.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Francie , Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PAULS VALLEY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Carlos, Gestion de l’hôtel
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Francie , Gestion de l’hôtel
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.
par un voyageur
Great stay but under construction
Publié le 31 déc. 2023 sur HotelsGreat property but under construction
par un voyageur
Enjoyed our stay
Publié le 2 déc. 2023 sur HotelsThe breakfast bar is very good. The pool was cold for being an inside pool. My kids loved it. We were all 4 very comfortable in the two Queen bed room option. They also offer dove bath products which is nice.
par un voyageur
Publié le 24 nov. 2023
Bugs in the hallway. Was “upgraded” to a suite and could hear the music from lobby/entrance all night.
