Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Philippe de Chelles
Somewhere only we know
Publié le 31 oct. 2014 sur HotelsRepos, plage, balade en catamaran... Le top du top aux Barbados
par un voyageur
Publié le 5 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Dear Krista,Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We do appreciate that you had an enjoyable stay with us and look forward to seeing you again We do genuinely hope that you will give us another opportunity to welcome you back to The House, or to any of our other sister properties within our group.
par un voyageur
Publié le 1 juill. 2023 sur Expedia
My husband and I chose this adults only hotel/resort because we were celebrating our one year wedding anniversary along with his birthday. After our experience, I wish we had chosen somewhere else for the money we spent on this 10 day trip.
Pros:
- the weather is beautiful
- the waiting staff/ambassadors are great and always ready to help
- the view is gorgeous and the water is crystal clear
Cons:
- the beach is filled with rocks and the only area with soft
sand is where the watersport area docks and we had to keep moving
- be ready to be judged by two male bartenders. my husband and i skipped breakfast every morning so we usually came down around 1PM to start our day by having lunch and then going to the beach. one day, around 4PM the bartender told my husband he was cut off (because he thought we were drinking all morning) and had the audacity to call my husband drunk. another day, i ordered a drink and the bartender told me
i'm an alcoholic. i have been on a lot of all inclusive vacations and i have never been treated this way. the audacity of these two guys to not care about our feelings or to ruin our vacation and say these things in front of other guests. i was left absolutely disgusted.
I would not recommend this hotel/resort.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Dear Reyn,Thank you for taking the time to share your comments regarding your stay at The House. On behalf of the team, we sincerely apologize for not meeting your overall expectations. We are constantly working on several improvements to our product and service, so that we are always able to offer our clients a better experience overall. Regarding your interaction with our Bartender Team, this is a very unusual encounter for The House and below our standards. We have untaken comprehensive on the job training with the team to improve service and correct response to our guest as you are what matters most and guest satisfaction is key to our success. The above is not an attempt to absolve us of responsibility, the fact remains that we did not meet some of your expectations and your holiday experience. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
par un voyageur
Publié le 13 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
par un voyageur
Publié le 13 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Dear Troy, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction. I genuinely hope that we have another opportunity to welcome you back to The House or to any of the other properties in our group, where we will endeavor to provide you with an unforgettable holiday experience. Antonia Hinds Operations Manager
par un voyageur
Publié le 12 avr. 2023 sur Expedia
The Excellent staff of the House made our vacation memorable.. thank you
Commentaires de Gestion de l’hôtel
12 avr. 2023 par Jason Operations Manager, Gestion de l’hôtel
hank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
par un voyageur
Publié le 22 mars 2023 sur Expedia
We had an amazing time, staff so lovely. Hotel due a refurb other than that was spot on. Thanks
Commentaires de Gestion de l’hôtel
24 mars 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
par un voyageur
Publié le 17 mars 2023 sur Expedia
Amazing food and staff. Shabby chic but starting to really need an update to be 4plus star
Commentaires de Gestion de l’hôtel
18 mars 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
par un voyageur
Publié le 13 mars 2023 sur Expedia
There were many things that were supposed to be 'included' according to their website that just were not. when we arrived (late flight), we were told there was no food (even though 24/7 food is advertised) so after spending over 1/2 our day on planes and in airports, we couldn't even get a bite to eat when we arrived. The next morning, we slept in (due to our long day traveling the day before) and my wife tried to get some breakfast at 10:30am but was told that breakfast was over and we missed it. she had to fight with several staff just to get a bowl of fruit. The site also advertises 'motorized watercraft' as being included but we found out on-site that we had to pay extra. The location was beautiful and the atmosphere was great, but the offers promoted on their website were not honored.
Commentaires de Gestion de l’hôtel
16 mars 2023 par Jason Jordan Operations Manager, Gestion de l’hôtel
Hello Mr. Wright,Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward.We do have meal periods for breakfast, lunch and dinner and we do apologized for the misinformed regarding 24/7 dining options. We always try to accommodate guest needs and will make arrangements to ensure they are met. We do offer some motorized and non-motorized watersports activities that is included in your package. We are so sorry that we did not get the opportunity to discuss this with you so that we can rectify this for you.Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.Sincerely,Jason JordanOperations managerThe House HotelJason.jordan2@marriott.com12462308591
par un voyageur
Publié le 21 sept. 2022 sur Expedia
The staff was very friendly and helpful. The grounds were beautiful and relaxing and there are a number of free water activities.
Commentaires de Gestion de l’hôtel
21 sept. 2022 par Jason Jordan Operations Manager, Gestion de l’hôtel
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
