Note fondée sur 183 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PARIS
J'y retourne sans hésiter
Publié le 6 sept. 2009 sur HotelsHotel récent, je pense qu'il a ouvert en juin 2009, cet hotel est magnifique, le service impécable, décoration superbe et minimaliste, le service est impécable. Je le conseille vivement.De tous les hotels où j'ai pu séjourner, c'est celui que j'ai préféré. J'y retournerai sans hésiter.
Commentaires de Gestion de l’hôtel
14 août 2017
Thanks for your recent stay at Alila Villas Uluwatu. We look forward to welcome you again some day in the near future
par un voyageur
10 out of 10, it’s perfection
Publié le 10 déc. 2023 sur HotelsWhat a la Amazing hotel, worth the hype. Best hotel I’ve been to in Bali , better than both four seasons I’ve stayed in before! Service is amazing and the design of this hotel is a master piece! All villas with big pools, yoga in the morning - food is delicious! A dream stay
par un voyageur
Publié le 7 oct. 2023 sur Expedia
par un voyageur de Miramar
Publié le 28 sept. 2023 sur Expedia
Lo que no me gusto es que el local que tienen para ver la puesta del sol no se ve
par un voyageur
Poor lobby staff service with noisy room.
Publié le 27 sept. 2023 sur HotelsWhen we checked in at 6:22pm in the evening…a male lobby staff unenthusiastically greeted us and helped us check in and brought us to Villa 11. After explaining mini bars and the power control for the AC, he forgot to mention the complicated light switches, including the DND switch. So my husband and I went through all the eight physical switches in both the bedroom and bathroom, and figured out a somewhat lightless room for sleep. In the following day, we left the hotel around 4:30pm to go into Ubud city center with a local for dinner and drinks and we returned to our hotel around 10pm, where I picked up our door key from the lobby receptionist. As we opened the wooden doors in the villa entrance, we returned to a pitch-back villa. We thought we were burglarized but it was only because our room wasn’t turned down for the evening. Our bathroom was unkempt from daytime and the back spa room sliding door was wide open with bugs found in the bathroom. We immediately expressed our discontent and confusion to the manager on duty, after apologizing and giving us 6
pieces of canapés as a token of apology, we wined down the evening.
The next morning after finishing our breakfasts, we saw the hotel manager greeting the couple sitting next to our table and chit-chatted about if the rooms were adequate to the guests, but he manges to skip our table, not sure if the evening manager on duty has relayed our ordeal in the precious night or not.
par un voyageur
Publié le 24 sept. 2023 sur Expedia
par un voyageur
Publié le 6 juin 2023 sur Hotels
Simply wonderful if you can afford it. The real deal
par un voyageur
Publié le 21 avr. 2023 sur Expedia
This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues:
Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help.
Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's.
We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne.
Staff vanished for over 15 minutes in the sunset bar, we just left without signing.
What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time.
Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised.
For reference, I stayed with a friend & we travel the world in the best 5 star hotels.
par un voyageur
Publié le 15 janv. 2023 sur Hotels
par un voyageur
Publié le 1 janv. 2023 sur Expedia
The best
