Ratings based on 960 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Paul Flett - General Manager, Hotel Management
Dear John,Thank you for your review and recent stay with us.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Feb. 9, 2024 on Wotif
Comment from Hotel Management
Feb. 28, 2024 by Paul Flett – General Manager, Hotel Management
Dear Vanessa,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Paul Flett - General Manager, Hotel Management
Dear Carl,Thank you for the positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Paul Flett – General Manager, Hotel Management
Dear Tom,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A traveller
Four night stay
Posted Feb. 6, 2024 on Hotels Check in was slow and felt disorganised. Baggage handler great. Room - bed ok, lack of bedside storage. Bathroom floor very slippery, no grab rails in shower. Disappointed with seating in room more designed for business traveller. Lounge - very disappointed and worst lounge we have used on our travels. No access to cold drinks during day, no staff during day, no atmosphere at all. Not enough comfortable seating all geared up for dining space. Limited food offerings in the lounge and nothing during the day except cookies. Breakfast - overall good but hot food wasn’t hot and egg chef not present enough. Poor instructions about mini bar in room and would expect daily restocking of complimentary items especially given the lack of water and other soft drinks in the lounge. Check out was smooth and efficient. Staff were generally friendly but we did have to ask many questions given the lack of information provided during check in and available in room. Pool - could be improved by some music to mask road noise and availability of drinks and snacks nearby. Conclusion - first time using Pan Pacific and didn’t feel that Perth was a good advert for the brand.
Comment from Hotel Management
Feb. 28, 2024 by Paul Flett - General Manager, Hotel Management
Dear Simon,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay and I am sorry you have been inconvenienced. This is not up to our usual standards. I have referred your review to our Director of Rooms to follow up.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Jan. 28, 2024 on Hotels
I have enjoyed my stay at the hotel and special mention to Binita who kindly upgrade us to the newly renovated rooms and allow us to check in early after hearing that we have been waiting since 7+am to check in. The only set back is the wifi in the room. For some strange reasons, emails can only be received and cannot be sent whether using the hotel wifi or my personal mobile hotspot. The hotel advised that other guests from Singapore also faced with the same issue. Do hope that they will resolve this as it is very important for business travellers to stay connected.
Comment from Hotel Management
Jan. 29, 2024 by Paul Flett – General Manager, Hotel Management
Dear guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.I have passed your feedback onto our IT manager to look into.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Jan. 27, 2024 on Wotif
Beautifully renovated room and feels 5 star the minute you walk into the hotel.
The only let down was the pool and the wind tunnel in there
Comment from Hotel Management
Jan. 29, 2024 by Paul Flett – General Manager, Hotel Management
Dear Bianca,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Jan. 27, 2024 on Wotif
The property was good the room was very basic. No bar fridge facility. Our bathroom was designed for a wheelchair, so shower layout was not really designed for standing. Windows were filthy, roof top view of rubbish on roof level below. Montys was great for breakfast
Comment from Hotel Management
Jan. 29, 2024 by Paul Flett – General Manager, Hotel Management
Dear Tracy,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Paul Flett – General Manager, Hotel Management
Dear Jonatah,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
by A traveller
Posted Jan. 23, 2024 on Wotif
Comment from Hotel Management
Jan. 29, 2024 by Paul Flett – General Manager, Hotel Management
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
