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Hotel Serra da Estrela

3.0 star property
3-star hotel near Crystal Palace

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Photo gallery for Hotel Serra da Estrela

14-inch TV with satellite channels
Exterior
Reception
Quarto Quintuplo | Living room
Standard Double Room

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Rua Washington Luíz, 21, Centro, Petrópolis, RJ, 25655-005
  • Place, House of Santos Dumont Museum
    ‪7 min walk‬
  • Place, Crystal Palace
    ‪11 min walk‬
  • Place, Imperial Museum
    ‪11 min walk‬
  • Airport, Rio de Janeiro (GIG-Galeão - Antonio Carlos Jobim Intl.)
    ‪72 min drive‬

Room options

View all photos for Standard Single Room

Minibar, free WiFi

Standard Single Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Minibar, free WiFi

Standard Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Minibar, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room

Minibar, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Quarto Quintuplo

Minibar, free WiFi

Quarto Quintuplo

  • Sleeps 5
  • 3 Twin Beds and 1 Twin Bunk Bed OR 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed
  • Free WiFi

About the area

Petrópolis

Heart of Petrópolis.Within a 10-minute walk of this Historic Center hotel, you'll find Petropolis Wax Museum and Expeditioners Square. Vale do Paraíba and Piabanha River are also within half a mile (1 km).

What's nearby

  • Liberty Square - 3 min walk - 0.3 km
  • House of Santos Dumont Museum - 7 min walk - 0.6 km
  • House of Princess Isabel - 8 min walk - 0.7 km
  • Crystal Palace - 11 min walk - 1.0 km
  • Imperial Museum - 11 min walk - 1.0 km

Getting around

  • Jardim Primavera Station - 35 min drive
  • Rio de Janeiro International Airport (GIG) - 73 min drive

Restaurants

  • ‪Toni's - ‬4 min walk
  • ‪La Bodega - ‬5 min walk
  • ‪Doces Húngaros - ‬5 min walk
  • ‪Kafta - ‬3 min walk
  • ‪Restaurante Luigi Massas - ‬6 min walk

About this property

Hotel Serra da Estrela

3-star hotel near Crystal Palace
Free breakfast is available daily. Public spaces have free WiFi. Hotel Serra da Estrela also features laundry facilities and a television in a common area.

This 3-star Petrópolis hotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Television in lobby
  • No smoking on site
Hotel Serra da Estrela offers 43 accommodations with minibars and ceiling fans. Satellite television is provided.

Bathrooms include showers. This Petrópolis hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends

Things to do

  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 14-inch TV with satellite channels

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 26 2024 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serra da Estrela
Hotel Serra da Estrela Petropolis
Serra da Estrela Petropolis
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Petrópolis
Hotel Serra da Estrela Hotel Petrópolis

Frequently asked questions

How close is Hotel Serra da Estrela to the airport?

Hotel Serra da Estrela is 38.9 mi (73-min drive) away from the Rio de Janeiro International Airport (GIG) airport, the closest popular airport to the property.

Does Hotel Serra da Estrela have an airport shuttle?

Airport shuttle services are not available at Hotel Serra da Estrela.

Does Hotel Serra da Estrela offer free breakfast?

Hotel Serra da Estrela offers free buffet breakfast on weekdays between 7:00 AM and 9:30 AM and weekends between 7:30 AM and 10:30 AM.

Is there a casino at Hotel Serra da Estrela?

No, there is no casino at this hotel.

What time is check-in at Hotel Serra da Estrela?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Serra da Estrela?

Free parking is not available at this hotel.

Does Hotel Serra da Estrela have a pool?

Hotel Serra da Estrela does not have a pool.

Does Hotel Serra da Estrela have a spa?

There are no spa services available at this hotel.

How close is Hotel Serra da Estrela to downtown Petrópolis?

Hotel Serra da Estrela is 0.3 mi away from Petrópolis.

Hotel Serra da Estrela Reviews

Reviews

6.8
Rating 10 - Excellent. 98 out of 501 reviews
Rating 8 - Good. 150 out of 501 reviews
Rating 6 - Okay. 139 out of 501 reviews
Rating 4 - Poor. 72 out of 501 reviews
Rating 2 - Terrible. 42 out of 501 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ephraim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire experience the first time being in Brazil and in Rio I couldn’t ask for anything more the service was wonderful I love the staff there and the people of Rio are beautiful people they’re good drivers and very personable
Stayed 5 nights in Feb 2024

8/10 Good

VANESSA FERREIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo. Simples, mas agradável.

Hotel simples, mas agradável. A localização é ótima, porque fica muito perto dos principais pontos turísticos no centro.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
Pró: Bem localizado, da pra conhecer o centro histórico caminhando. Contra: Higiene péssima! O quarto estava tão empoeirado que não consegui dormir, saí de lá com falta de ar e alergia atacada. Portas muito sujas, paredes com mofo, uma cortina que nem sei se um dia foi lavada. Eu não via a hora do dia clarear para eu ir embora. Não esperava um hotel 4 estrelas, imaginei que seria algo simples pelo preço, mas limpeza é o mínimo de qualidade que um estabelecimento pode oferecer!
Stayed 1 night in Nov 2019

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too old. Not well maintained.

Too old. Not well maintained. No elevator. Too much stairs. Looks like a labyrinth.

10/10 Excellent

ana Carolina

Stayed 2 nights in Dec 2024

2/10 Terrible

CHARLES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel tipo abandonado

A estadia não foi ruim, foi péssima, o quarto muito sujo, o banheiro cheio de lodo e mofo, as paredes manchadas de imaginem o que... O local era um ex motel que virou hotel, foi a primeira e a última vez que me hospedei neste lugar. Lamentável por ser uma boa localização. Papel higiênico precisa pedir na recepção.
Stayed 1 night in Dec 2024

6/10 Okay

Vania

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

ANA P

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

De dar NOJO

Pior hotel que já fiquei em minha vida. Pra começar, reservei um quarto quintuplo pra ficarmos todos juntos e ao chegar no hotel, disseram que houve um erro e nos colocaram em 2 quartos. Um dos quartos com o chão, banheiro,pia, vaso imundos, toalha manchada, lençol furado, garrafa de água vazia jogada atrás da porta e piso laminado rasgado, com risco de cortar os pés. . Com certeza não limparam. O outro quarto, com espelho no banheiro quebrado, sabonete e toalha usados no banheiro, copo vazio atrás da cabeceira, chão quebrado e imundo, lençóis que não cabiam na cama, paredes sujas, pó de madeira de cupim no chão na entrada do quarto, ou seja, mais um que não limparam. No segundo dia, nos colocaram no quarto quintuplo e deram uma geral. Quarto cheiroso, mas lençóis menores que a cama, volume de água ridículo, mal dava pra tomar banho. A única coisa que salva é a senhora do café da manhã, uma simpatia e a moça da recepção. Todos nós ficamos com nojo do Hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Eliane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Humilhação

Quarto sujo com teias de aranha, sem frigobar no quarto, porta . Banheiro sem trinco, Sujeira generaliza no quarto. Muito Ruim.
Stayed 2 nights in Dec 2024

6/10 Okay

Hosana

Travelled with family
Disliked: Room comfort

Média

Razoável, custo beneficio atende, blz e conforto deixa a desejar
Stayed 1 night in Dec 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatful ancient city 🏙️
Stayed 1 night in Dec 2024

6/10 Okay

Marley

Liked: Cleanliness, staff & service

bom custo benefício.

Razoavel, tem muito a melhorar nas instalações, pinturas claras, janelas e ventilações, ar condicionados. Camas boas e higiênicas, chuveiro com serpentina excelente. Banheiros pequenos e sistemas de ralos e descargas péssimos
Stayed 2 nights in Dec 2024

4/10 Poor

MARCO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Mônica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Não se hospede.

O hotel está muito mal preservado. Quarto estava sujo, cama desconfortável. Para se ter ideia, a saboneteira no box estava imunda com restos de sabonete e pelos. O chão do quarto deixou as solas dos pés sujos. Não há preocupação e cuidado com o hotel. A única vantagem é a ótima localização.
Stayed 3 nights in Dec 2024

8/10 Good

Fábio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preço justo

Excelente custo beneficio
Stayed 1 night in Nov 2024

6/10 Okay

ellen

Liked: Staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Rodrigo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Local precisa de uma reforma verdadeira

O atendimento e bem cordial, o rapaz dá recpção foi maravilhoso! Mas infelizmente o hotel deixa a desejar, se for procurar um local só para dormir, tudo bem, mas não inclua ele no seu roteiro de férias, as camas eram velhas, o chuveiro da choque, cheiro do quarto 107 e bem ruim, no geral o hotel precisa mudar essas coisas, os banheiros estão horriveis, a foto realmente nos enganou. Pelo preço ok, foi 5 pessoas no valor de 250 com café, então ficou barato, mas realmente precisa melhorar, para trazer mais conforto. toalhas estavam limpas, atendimento como eu disse exelente, mas infelizmente local esta a desejar
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento satisfatório

Stayed 2 nights in Nov 2024

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Cleanliness
As toalhas não estavam ok, mas a localização é boa e preço ok
Stayed 1 night in Nov 2024

6/10 Okay

Tania

Disliked: Cleanliness, property conditions & facilities, room comfort

Acomodação barata, mas desagradável.

A diária é Barata, então não se pode esperar muito. Contudo, não havia toalhas de banho e nem papel higiênico no quarto. Tive que descer até a recepção para pedir. A pia do banheiro estava entupida e cheia de lodo.
Stayed 1 night in Nov 2024

4/10 Poor

Vinícius

Disliked: Cleanliness, property conditions & facilities

Péssimo! Não recomendo.

As fotos não condizem com a realidade, até porque os quatros lembram quartos de motel. Hotel precisando de reforma e, principalmente, de roupas de cama e de banho novas. A toalha parecia um pano de chão. Tivemos que subir infinitos lances de escada com degraus molhados da chuva por goteiras em todo o estabelecimento. As tomadas todas queimadas, o ventilador não funcionava, tinha uma asa de inseto na cama e por ai vai. O café da manhã razoável. somente sentimos faltam opçoes de frutas e os bolos estavam queimados. Chegamos ao hotel e tinham vagas disponíveis, mas quando paramos fomos impedidos de parar poruqe segundo a recepcionista o uso do estacionamento interno era por ordem de chegada, sendo que quando chegamos itnha vaga e a pessoa que estava nessa vaga tinha saido. Não lembro de ter ido em um hotel tão ruim. Ressalva do atedimento que recebemos da faxineira dos quartos que foi muito simpática e educada conosco.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
O quarto não pareceria com a fotos, escuro, antigo. A janela dava pra uma parede e bem escondida. Muito antigo e estranho de ficar.
Stayed 3 nights in Nov 2024