Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Pierre-Olivie
Publié le 5 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2017 par Manager, Gestion de l’hôtel
Thanks for being our guest. We are pleased you had a pleasant stay with us, but I am sorry if you had any inconvenience. We hope you will give us another chance to provide you with a better experience.
Sincerely,
General Manager
par un voyageur
Parfait pour 1 nuit propre
Publié le 27 sept. 2016 sur HotelsParfait pour 1 nuit, Accueil rapide et professionnel
par un voyageur
Publié le 18 mars 2024 sur Hotels
par un voyageur
Terrible Stay
Publié le 17 mars 2024 sur HotelsThe room had a smell and the floors was sticky.. Not to mention the door didn’t close all the way.. The sick was backed up it was just a mess
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We will address this issue with our team. We appreciate your kind words and hope you will consider giving us another opportunity to serve you better in the future. We look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 15 mars 2024 sur Expedia
Not clean, Dirty beds.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Elnur, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that your experience did not meet our usual standards. Your feedback regarding the condition of the beds will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
par un voyageur
Publié le 13 mars 2024 sur Expedia
We had hair and stains on one bed and a big stain on the other. The lady at the front desk was horrible. She acted like it was are fault the room was disgusting. We immediately checked out as soon as we saw the room. Don’t ever stay at this disgusting hotel.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Joshua, We sincerely apologize for the unacceptable condition of your room and the poor service you received from our staff. Providing clean and comfortable accommodations is our top priority, and we deeply regret that we failed to meet your expectations. Your experience does not reflect the high standards we strive to maintain. Please know that we will address these issues with our team to ensure they are not repeated in the future. We understand your decision to check out immediately and apologize for any inconvenience caused. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with the quality stay you deserve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
par un voyageur
Out of coffee
Publié le 9 mars 2024 sur HotelsEverything good until breakfast
They out of coffee
And they make coffee only once
When that finished,They don’t make any more
par un voyageur
C- to avg. hotel nothing special
Publié le 8 mars 2024 sur HotelsThe place was just ok nothing fancy... very close to the casino. Breakfast was a joke....
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Robert, Thank you for your feedback. We appreciate your feedback regarding our complimentary breakfast. We sincerely apologize for the issues you encountered and want to assure you that we are committed to enhancing our guest experience. Thank you for bringing this to our attention. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
par un voyageur
Publié le 7 mars 2024 sur Expedia
The friendly hard working ladies who worked check in are the only reason why this is not 1 star. The facilities are old. Lighting is very dim, many items inside the rooms are "dingy" and broken such as the frame of mirrors breaking up and permanent discoloration in tub and sink. It was not a comfortable stay.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
