Note fondée sur 845 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Genevieve
Publié le 1 juin 2017 sur Hotels
Très court séjour de deux nuits seulement!!Nous aurions aimé prolonger nos vacances Américaines..
ùais hélas, impossible...Tout était parfait.
par un voyageur
Publié le 22 avr. 2024
The check in process was easy and the hotel was quiet and clean. The room was also very clean and welcoming.
par un voyageur
Publié le 15 sept. 2021 sur Expedia
It was mice in the room
It was disgusting
Commentaires de Gestion de l’hôtel
17 sept. 2021 par General Manager, Gestion de l’hôtel
Giovany, thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. Please accept our apologies for the entrance of the outside nuisance in your room. However, we will address this with our team to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.
Warm Regards,
Billy Gunn,
General Manager
par un voyageur
Publié le 6 sept. 2021 sur Expedia
Property was flooded out and they closed hotel and cancelled our reservation
We showed up to check in and they told us the were closed an our reservation was cancelled
No one contacted us prior to our showing up to let us know even though they had been closed for several days
No one tried to get us another reservation
Attitude was basically tough luck your on your own
Not the attitude expected from a Hilton Inn
I also had paid in advance in July and have not received any notification or refund of my payment
Still waiting for a call from expedia or Hilton Inn
Commentaires de Gestion de l’hôtel
11 sept. 2021 par General Manager, Gestion de l’hôtel
Thank you for your review and for choosing our hotel. Please accept our apologies for not being able to accommodate you this time and for the inconvenience caused. We can certainly understand your disappointment and the frustration you must have felt. Kindly note, reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.
Warm Regards,
Billy Gunn
General Manager
par un voyageur
Publié le 5 sept. 2021 sur Expedia
The rooms are comfortable and roomy, The staff is friendly, accommodating, and responsive. Efforts appeared to be made to maintain safety and cleanliness. We have stayed here before and will likely stay here again next time we are in the area.
Commentaires de Gestion de l’hôtel
6 sept. 2021 par General Manager, Gestion de l’hôtel
Al, thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Hilton Garden Inn Philadelphia/Ft. Washington look forward to your next visit.
Warm Regards,
Billy Gunn,
General Manager
par un voyageur
Solid stay despite covid.
Publié le 1 sept. 2021 sur HotelsA good stay in a clean, convenient, and comfortable location. Pool looked nice but was closed. No breakfast. One has to request housekeeping services which wasn't very evident initially.
Commentaires de Gestion de l’hôtel
4 sept. 2021 par General Manager, Gestion de l’hôtel
Scott, thank you for your recent stay at the Hilton Garden Inn Philadelphia/Ft. Washington. We are glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.
Warm Regards,
Billy Gunn
General Manager
par un voyageur
Publié le 31 août 2021 sur Expedia
Was not able to get a room. Need a refund ASAP
Commentaires de Gestion de l’hôtel
2 sept. 2021 par General Manager, Gestion de l’hôtel
Pauline, thank you for the review. We are disappointed to know we were unable to honor your request for a room. Please reach out to our front desk for further assistance regarding this. We appreciate your feedback, and we hope to accommodate you whenever you are in our area.
Warm Regards,
Billy Gunn,
General Manager
par un voyageur
Publié le 31 août 2021 sur Expedia
No problem with Hotel, Expedia botch my reservation with this hotel & Expedia customer service reps was HORRIBLE in dealing with this situation...
Commentaires de Gestion de l’hôtel
2 sept. 2021 par General Manager, Gestion de l’hôtel
Thomas, thank you for sharing your feedback. While you had an overall pleasant stay with us, we regret the issues you had with the third-party website. We hope this will not deter you from choosing us again soon.
Warm Regards,
Billy Gunn,
General Manager
par un voyageur de Pittsburgh
Publié le 30 août 2021 sur Expedia
Did not stay there. They did not honor my reservation.
Commentaires de Gestion de l’hôtel
2 sept. 2021 par General Manager, Gestion de l’hôtel
Leroy, thank you for the review. We were disappointed to read about your experience and apologize for the issues you had with your reservation through the third party. We appreciate your feedback, and we will look into this. We hope to accommodate you on your next visit to our area.
Warm Regards,
Billy Gunn,
General Manager
par un voyageur
Publié le 30 août 2021 sur Expedia
